General Manager : BI Affiliates KZN

Date: 21 Aug 2026

Location:

Durban, KwaZulu Natal, ZA

Company: Sanlam Group

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The General Manager: Business Insurance Affiliates is responsible for providing strategic leadership, operational oversight, and commercial direction for the Business Insurance Affiliates Department within a short-term insurance call centre environment. The role is responsible for driving sustainable growth through affiliate partnerships, lead generation channels, and insurance sales operations while ensuring compliance with all applicable regulatory requirements.

The General Manager ensures that the department operates efficiently, adheres to FAIS, POPIA, Treating Customers Fairly (TCF), and other regulatory requirements, and consistently delivers exceptional customer experiences while achieving conversion, revenue, profitability, and quality targets.

This senior leadership role requires extensive knowledge of short-term insurance distribution, call centre operations, affiliate management, and data-driven decision-making. The incumbent will leverage business intelligence and analytics to identify performance trends, coaching opportunities, operational bottlenecks, and growth opportunities.

Minimum Requirements

Minimum Qualification

Grade 12 / Standard 10 / NQF 4
Relevant Tertiary qualification in Business Management, Insurance, Commerce, Finance, Marketing, or related field will be advantageous
RE5 Qualification (preferred).
FAIS-compliant regulatory requirements.

Minimum Experience

A minimum of 1 to 5 years sales experience in a call centre
Previous team management experience in a call centre
Short-term insurance experience in a call centre
Minimum 2-5 years' senior management experience within a call centre, sales, insurance distribution, or affiliate busines environment.

Knowledge and Skills

Driving sales and profitability

Budgeting, expense management and audits

Strategic and Operational Call Centre control and reporting

Management of employees

Manage partnerships and communication

Personal Attributes

Builds effective teams - Contributing through others

Decision quality - Contributing through others

Directs work - Contributing through others

Business insight - Contributing through others

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.