Intern: Affiliates

Date: 6 Jan 2026

Location:

Durban, KwaZulu Natal, ZA

Company: Sanlam Group

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

Under direct supervision, performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations and maintaining records and files following standard procedures with all work certified or checked. This role is critical in maintaining efficiency and driving customer satisfaction through effective coordination and follow-up. Performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations and maintaining records and files following standard procedures with all work certified or checked. This role involves loading dealership leads (both PL and BI), assisting with lead allocation, and handling rework leads while managing timely follow-ups

Minimum Qualification and Experience

Qualification

Grade 12/Standard 10/ NQF 4
RE5 Certificate (As per DOFA date)
Fully FAIS Accredited (As per DOFA date)

Minimum Experience

Minimum 2 years sales experience in a Call Centre Environment.
Short-Term insurance experience would be advantageous.

Knowledge and Skills

Record keeping; filing and maintenance of databases

Data Collection and processing of transactions

Reporting and Administration

Quality; compliance and accreditation

Business Process

Services knowledge

Personal Attributes

Communicates effectively - Contributing dependently

Demonstrates self-awareness - Contributing dependently

Plans and aligns - Contributing dependently

Optimises work processes - Contributing dependently

Core Competencies

Being resilient - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Customer focus - Contributing dependently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.