On-the-Road Buildings Assessor KZN

What will you do?

Responsible for the assessing and processing of claims.  May supervise other Non-Motor Assessors. May also investigate repair and settlement of claims.

Qualification and Experience

What will make you successful in this role?

Key Responsibilities

On-Site Claims Assessment and Reporting
•    Attend scheduled site visits to inspect and assess property damage in residential or commercial buildings.
•    Evaluate the scope of damage, validate the cause of loss, and determine necessary repair or replacement work.
•    Take detailed notes, photographs, and measurements as part of the field report.
•    Engage with policyholders, builders, or contractors to clarify details and verify estimates.
•    Produce accurate reports and make recommendations on claim settlements in line with policy cover.
Customer Service
•    Interact with clients during site visits in a professional and empathetic manner.
•    Clearly explain assessment outcomes, next steps, and answer any queries.
•    Ensure policyholders feel supported and informed throughout the claims process.
Compliance & Documentation
•    Ensure all assessments comply with regulatory requirements, health and safety standards, and company procedures.
•    Submit comprehensive field reports, photos, and supporting documentation in a timely manner via the claims system.
Collaboration
•    Work closely with internal assessors, claims handlers, and technical teams.
•    Escalate complex or high-value claims for peer review or senior input.
•    Provide expert guidance or second opinions to the wider claims team where required.

Deliverables 

•    Conduct on-site assessments within SLA and travel guidelines.
•    Ensure accuracy, fairness, and policy-aligned decision-making in all claim outcomes.
•    Maintain high levels of client satisfaction.
•    Contribute to cost-effective claims resolution and reduction of claims leakage.
•    Uphold a professional company image during all field visits.

Competencies 

•    Technical Acumen: Strong understanding of construction, building regulations, and insurance assessment.
•    Attention to Detail: Accurate site inspections, damage documentation, and cost validation.
•    Communication Skills: Clear, empathetic, and professional interactions with clients and contractors
•    Problem Solving: Ability to identify issues on-site and recommend practical, policy-compliant resolutions.
•    Customer Focus: Committed to supporting clients through property-related loss events.
•    Time & Route Management: Ability to efficiently plan and manage daily travel and assessment schedules.
•    Team Collaboration: Cooperative approach with claims colleagues and external stakeholders

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 09 June 2025.

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