General Manager: Business Insurance Client Services

Date: 11 Apr 2025

Location:

Johannesburg, Gauteng, ZA

Company: Sanlam Group

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

What will you do?

The BI Client Services General Manager will be responsible for Responsible for managing the operations of a single call centre or business segment.
Oversees operating systems including policies, procedures, and operating structure.
Establishes and implements product/service standards.
Responsible for analysing operations and efficiency of the call centre.
May build industry relations, communicating technologies, and operational concerns through industry networking.
Also needs to obtain new campaigns from internal clients and builds the credibility of the call centre with potential clients

Minimum Qualification Required

Minimum 5 years’ management experience in Insurance (Project Management/services)
Minimum 5 years’ sales experience
Minimum 3 years’ experience with commission payments and regulations of such
Minimum 5 years’ Client Services experience with direct Short Term Insurance company
Minimum 3 years’ Retention or Collections experience
Minimum 3 years’ management experience

Minimum Experience Required

Grade 12 / Standard 10 / Matric / NQF 4
Applicable post-matric qualifications will be advantageous
RE 5 (Representative)

Essential Requirements

Solid understanding Commercial client service and support
Strong mentoring, coaching experience to a team with diverse levels of expertise
Team player who can multitask
Management skills; ability to influence and engage direct and indirect reports and peers
Self-reliant, good problem solver, results oriented
Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and staff
Leadership
Results Driven

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Application Closing Date

18 April 2025.

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.