Quality Assurance Team Leader

Date: 10 Apr 2026

Location:

Johannesburg, Gauteng, ZA

Company: Sanlam Group

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The QA Team Leader is responsible for leading, monitoring, and continuously improving quality assurance standards across all sales areas. The role ensures compliance with regulatory requirements, drives service excellence, coaches QA Advisors, and provides actionable insights through audits, call evaluations, and data analysis.

What will make you successful in this role?

Minimum Qualification and Experience

Minimum Qualification

Grade 12/Standard 10/ NQF 4
RE5 Certificate (As per DOFA date)
Fully FAIS Accredited (As per DOFA date)

Minimum Experience

Minimum 3 years sales experience in Short Term insurance.
Minimum 2 years experience in Quality Assurance Role
At least 1 Year experince in a Leadership, coaching or acticing Team Leader capacity

Knowledge and Skills

Call monitoring and assessments

Coaching and developing consultants

Training

Process management and standards alignment

Personal Attributes

Manages conflict - Contributing independently

Communicates effectively - Contributing independently

Plans and aligns - Contributing independently

Optimises work processes - Contributing independently

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.