Sales Agent : Upselling

Date: 16 Jan 2026

Location:

Johannesburg, Gauteng, ZA

Company: Sanlam Group

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The Sales Agent will work under direct supervision by upselling and persuading both existing and non-exisiting Miway clients to purchase our Value Added Products by optimizing each lead/call received.The agent will be required to maintain high productivity levels daily & monthly by providing quality service to external and internal customers and ensuring accuracy in recording of data.

The agent may provide customers with essential information regarding products and services. Predictive dialling may be used when contacting the client.

Minimum Qualification and Experience

Minimum Qualification

Grade 12/Standard 10/NQF 4
RE5 Certificate (as per DOFA date)
STI FAIS Credits (as per DOFA date)

Minimum Experience

At least 1 years' call Centre Sales experience
Previous short-term insurance experience
Previous Upselling experience in a target-driven environment
Ability to multitask and cope with pressure
Punctual and can self-manage

Knowledge and Skills

Undertake Outbound Tele-Sales

Service inbound client queries, requests

Administration and processing

Quality, Compliance and Accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Situational adaptability - Contributing dependently

Action orientated - Contributing dependently

Persuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Customer focus - Contributing independently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.