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Sales Agent VAPS

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Date: 14 Oct 2024

Location: Johannesburg, Gauteng, ZA

Company: Sanlam Group

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. 
We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

 

What will you do?

In this VAPS Sales Agent role you will be upselling by persuading both existing and non-existing Miway Clients to purchase our Value Added Products by optimizing each lead/call received.
Maintaining a high productivity level daily & monthly by providing quality service to external and internal customers and ensuring accuracy in recording of data.
 

Minimum Qualification Required

  • Grade 12 / Standard 10 / NQF 4
  • RE Certificate (as per DOFA date)
  • STI FAIS credits (as per DOFA date)
  • Tertiary qualification will be beneficial

Minimum Experience

  • A minimum of 12 months experience in Leadwarming at Miway
  • At least 2 Call Centre Sales experience
  • bility to multi-task and cope with pressure
  • Excellent knowledge of MiWay products and systems
  • Punctual and can self manage

Deliverables

  • Well spoken.
  • Active listening skills.
  • Quality orientated and organised
  • Must be highly proficient in dealing with clients at all levels.
  • Ability to multi-task and cope with pressure.
  • Team player.
  • Strong service, and problem-solving skills.

Knowledge and Skills

Undertake Outbound Tele-Sales
Service inbound client queries, requests
Administration and processing
Quality, Compliance and Accreditation

Personal Attributes

Communicates effectively - Contributing dependently
Situational adaptability - Contributing dependently
Action orientated - Contributing dependently
Persuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Customer focus - Contributing independently
Drives results - Contributing dependently

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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