Sales Quality Assurance Auditor

Date: 2 Sept 2026

Location:

Johannesburg, Gauteng, ZA

Company: Sanlam Group

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The Quality Assurance Auditor is responsible for monitoring, evaluating, and auditing interactions within the Sales and Client Services departments to ensure compliance with company policies, regulatory requirements, service standards, and operational procedures. The role focuses on identifying quality trends, areas of non-compliance, and development opportunities while providing accurate reporting and actionable feedback to management to enhance overall performance and customer experience.

The QA Auditor will conduct regular quality assessments of inbound and outbound calls, emails, and other customer interactions within the Sales team and monitor adherence to regulatory requirements applicable to the short-term insurance industry.Identify and document instances of non-compliance, service failures, and quality concerns for management review.

Minimum Qualifications and Experience

Minimum Qualification

• Grade 12 / Standard 10 / NQF 4

Minimum Experience

Experience of more than 2 years in Short-Term Insurance within a Sales or Client Services environment
TIA/MIA system experience
Experience in QA roles will be advantageous
Multilingual in various languages; Venda, Tsonga and Afrikaans will be advantageous

Knowledge and Skills

Process management and standards alignment

Documents feedback for coaching and developing agents

Call monitoring and assessments and leads support activities(i.e. campaigns)

Leads queries, investigations and complaints

Core Competencies

advanced computer literacy
must be highly proficient in dealing with stakeholders and astaff
Excellent verbal and written communication skills
self-motivated
Problem solving skills and solution orientated
Flexibility
Ability to multi-task and cope under pressure
Commitment to personal and team goals
Ability to apply business rules and processes
Team player
Excellent administrative skills
Abiltity to plan and manage time efficiently
Results orientated
Self-disciplined & self-motivated to excel

Personal Attributes

Communicates effectively - Contributing dependently

Plans and aligns - Contributing dependently

Self-development - Contributing dependently

Optimises work processes - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.