Business Insurance Assessing Manager

What will you do?

The Motor Assessing Manager is responsible for leading and managing the vehicle assessing department, ensuring the accurate, efficient, and cost-effective assessment of motor claims. The role focuses on process optimisation, people leadership, quality control, and the effective delivery of service standards to internal and external stakeholders. The ideal candidate will have strong technical vehicle assessment expertise, operational leadership experience, and a continuous improvement mindset.

What will make you successful in this role?

Minimum Qualification Required

•    Grade 12 / Standard 10 / NQF Level 4
•    Post-matric qualification in insurance, vehicle technology, or related field (advantageous)
•    Abuntex Certification (essential)

Minimum Experience

•    Minimum 5 years of experience in short-term insurance claims
•    At least 3 years in a motor assessing management or leadership role.
•    Solid understanding of claims procedures, vehicle assessment processes, and call centre operations.

Key Responsibilities

•    Ensure technical accuracy and consistency in motor vehicle assessments and repair decisions.
•    Optimise operational workflows, systems, and procedures within the assessing department.
•    Continuously improve turnaround time, repair cost management, and service delivery standards
•    Oversee average repair cost management and ensure alignment with business expectations.
•    Drive service excellence for clients, brokers, panel beaters, and third parties
•    Monitor quality, compliance, and adherence to internal business rules and SLA requirements.
•    Manage departmental reporting, analysis of trends, and performance metrics.
•    Provide technical guidance and coaching to vehicle assessors and claims staff.
•    Contribute to the development and implementation of strategic operational improvements.

Deliverables

Cost Management:
•    Ensure accurate assessments and manage average repair costs in line with business targets.
•    Identify and reduce claims leakage through proactive cost containment strategies.
Operational Efficiency:
•    Oversee day-to-day workflow, resource allocation, and turnaround times.
•    Redefine and implement processes to improve efficiency and productivity.
Service Quality:
•    Maintain high service standards to clients, brokers, and external stakeholders.
•    Handle escalations and ensure timely resolution of queries.
Team Leadership:
•    Lead and develop a team of motor assessors, fostering high performance and accountability.
•    Provide ongoing technical guidance, training, and performance feedback.
Reporting and Compliance:
•    Produce reports on departmental performance, turnaround time, repair costs, and trends.
•    Ensure quality assurance, compliance with company procedures, and alignment with internal benchmarks.

Key Competencies 
Technical Expertise: Deep knowledge of motor vehicle assessments, Abuntex, repair principles, and claims operations.
Leadership and Team Management: Ability to lead a technical team, set goals, monitor performance, and develop skills.
Analytical and Problem Solving: Strong ability to analyse data, identify inefficiencies, and implement practical solutions.
Service Orientation: Professional approach to internal and external client service with a focus on responsiveness and resolution.
Organisational Execution: Excellent planning, prioritisation, and multitasking ability in a high-volume operational environment.

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 16 February 2026.

Our commitment to transformation