Business Insurance Claims Advisor

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The Business Insurance Claims Advisor is responsible for managing a portfolio of commercial motor and non-motor claims. This role requires the proactive and efficient processing of claims, ensuring fair and accurate assessments in line with policy wording. The ideal candidate will be a dedicated professional with strong technical claims knowledge, excellent communication skills, and a commitment to delivering exceptional service to brokers and policyholders within the short-term insurance sector.

What will make you successful in this role?

Minimum Qualification Required  

• Grade 12/Standard 10/NQF 4  
• A relevant tertiary qualification in insurance, business, or risk management is advantageous

Minimum Experience  

• Minimum 3–5 years' experience in short-term insurance claims.  
• In-depth experience managing both motor and non-motor commercial claims.  
• Proven experience in business insurance or a corporate risk environment.  

Deliverables:

• End-to-End Claims Management: Manage the full lifecycle of assigned commercial claims, including registration, assessment, negotiation, and settlement, ensuring adherence to service level agreements (SLAs).  
• Policy Application & Assessment: Accurately interpret and apply policy terms and conditions to determine claim validity. Make sound decisions on liability and quantum to ensure fair outcomes for clients and the business.  
• Client & Broker Communication: Serve as the primary point of contact for policyholders, brokers, and service providers. Provide regular, clear, and   
  professional updates on claim status and manage expectations effectively.  
• Risk Identification & Compliance: Adhere strictly to all regulatory requirements,internal protocols, and FAIS legislation. Identify and flag potential fraud, irregularities, or claims leakage for further investigation.  
• Record Keeping & Administration: Maintain accurate and detailed records of all claim activities, decisions, and communications on the relevant systems to ensure a   
  clear audit trail.

Competencies Required

• Claims Knowledge: Strong technical understanding of commercial insurance claims processes.  
• Client Service: A proactive, solution-oriented approach to client and broker queries.  
• Decision-Making: Sound judgement in claims evaluation, assessment, and settlement.  
• Communication: Clear, confident, and professional communicator (both verbal and written).  
• Organisation & Time Management: Excellent ability to manage a portfolio of claims and prioritize tasks effectively.  
• Problem-Solving: Ability to analyze complex situations and resolve issues efficiently.  
• Attention to Detail: Meticulous in reviewing documentation and maintaining accurate records.  
  
  

Personal Attributes

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply 14 May 2026.

Our commitment to transformation