Claims Motor Advisor_Talentpool

What will you do?

The Claims Motor Advisor is responsible for the efficient and accurate handling of motor vehicle insurance claims from initial notification through to final settlement. This role involves assessing damage, determining liability, negotiating with repairers and third parties, and ensuring policyholders receive excellent service throughout the claims process. The ideal candidate will possess strong technical knowledge of motor claims, a keen eye for detail, and excellent communication skills to support policyholders and uphold the company's commitment to service excellence.

What will make you successful in this role?

Minimum Qualification / Requirement
•    Grade 12/Standard 10/NQF 4 
•    A relevant tertiary qualification in insurance, business, or a related field is advantageous.

Minimum Experience

•    Minimum 2–4 years' experience in short-term insurance claims, specifically motor claims.
•    Familiarity with motor repair processes and industry standards.

Key Responsibilities
•    End-to-End Claims Management: Manage the full lifecycle of assigned motor claims, including registration, assessment,
       appointment of assessors, negotiation, and settlement, ensuring adherence to service level agreements (SLAs).
•    Policy Application and Assessment: Accurately interpret and apply policy terms and conditions to determine claim validity and 
liability. Make sound decisions on repair vs. write-off, and approve settlements within mandated authority limits.
•    Client and Broker Communication: Serve as the primary point of contact for policyholders, brokers, and repairers. Provide regular,
 clear, and professional updates on claim status and manage expectations effectively.
•    Risk Identification and Compliance: Adhere strictly to all regulatory requirements, internal protocols, and FAIS legislation.
       Identify and flag potential fraud, irregularities, or claims leakage for further investigation.
•    Cost Control and Negotiation: Actively manage claim costs by negotiating with panel repairers, salvage yards, and third parties. 
Ensure efficient resolution of claims while maintaining service quality.
•    Stakeholder Coordination: Liaise effectively with panel beaters, assessors, towing services, and other service providers to ensure 
timely and quality repairs or settlements.
•    Record Keeping and Administration: Maintain accurate and detailed records of all claim activities, decisions, and communications
 on the relevant systems to ensure a clear audit trail.

Competencies Required
•    Motor Claims Knowledge: Strong technical understanding of motor vehicle insurance claims processes, including accident reconstruction basics and vehicle parts knowledge.
•    Client Service: A proactive, empathetic, and solution-oriented approach to policyholder and broker queries.
•    Decision-Making: Sound judgement in claims evaluation, assessment, and settlement for motor claims.
•    Communication: Clear, confident, and professional communicator (both verbal and written), capable of explaining complex claim processes simply.
•    Organisation and Time Management: Excellent ability to manage a portfolio of claims and prioritize tasks effectively in a fast-paced environment.
•    Problem-Solving: Ability to analyze complex accident scenarios and resolve issues efficiently.
•    Negotiation Skills: Ability to negotiate effectively with various stakeholders to achieve optimal outcomes.
•    Attention to Detail: Meticulous in reviewing documentation, assessor reports, and repair quotations.

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 23 March 2026.

Our commitment to transformation