Claims Web/App Advisor

Date: 19 Mar 2026

Location:

Midrand, Gauteng, ZA

Company: Sanlam Group

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

What will you do?

The Web/App Advisor is responsible for assisting users with digital platforms, including web portals and mobile applications. This role involves guiding users through technical functionalities, resolving issues, promoting usage of online services, and providing exceptional digital support to ensure a seamless user experience.

What will make you successful in this role?

Minimum Qualification Required:
• Grade 12/Standard 10/NQF 4
• B Admin (Optional)

Minimum Experience:
• Minimum 1 - 2 year’s experience in claims administrative role.
• Minimum 1 – 2 year’s experience in Claims Web and App Chats will be beneficial.

Deliverables include , but will not be limited to

Through good digital communication, chat with our valued clients via WhatsApp, Web and
MiWay Apps.
Comprehensive feedback to clients on all Claims-related queries to ensure that all needs are met at first interaction.
Escalate any claims to the relevant claims group business units, should you not be able to do first-chat resolution.
Offer clients any assistance to operate or lodge claims on our digital platforms.
All the above needs to be completed under the set service level targets, while ensuring you do not cause complaints in your interactions with our clients.
You will be required to offer the utmost world-class service that deserves logged compliments from our clients, where targets will be set to be reached.
In every interaction all the MiWay values, care, integrity, innovation and collaboration are to be observed.

Competencies

Must be highly proficient in dealing with clients digitally Ability to multitask and cope with pressure
Good communication skills
Excellent administrative skills
Organized
Professional
Self-disciplined and time management orientated
Self-motivated
Target driven
Attention to detail
Customer-centric
Team Player
Accountability (must be able to establish procedures to monitor that which has been promised and delivered)

Knowledge and Skills

Customer Service

Team Support

Administration

Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Decision quality - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing dependently

Customer focus - Contributing dependently

Collaborates - Contributing dependently

Being resilient - Contributing dependently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 26 March 2026

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.