Client Services Quality Assurance Agent

Date: 6 Jan 2026

Location:

Midrand, Gauteng, ZA

Company: Sanlam Group

Who are we?

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!

What will you do?

We are looking for an assertive and enthusiastic individual who would like to join the Quality Assurance Department. The Quality Assurance Agent will be required to monitor and evaluate customer interactions to ensure quality, compliance, and adherence to performance standards.

Minimum Qualification Required

Grade 12/Standard 10/NQF 4
Tertiary Qualification / NQF 5
FAIS Credits/ Full Qualifications (Depending on DOFA) advantageous
Financial Services Board Regulatory Exams (RE5) advantageous

Minimum Experience

Minimum 2 years Quality Assurance experience
Minimum 2 years short term insurance experience
Minimum 1 year Client Services experience
Excellent Product Knowledge (All MiWay STI Products)
Strong knowledge of Client Services processes

Competencies Required

• Advanced computer literacy
• Must be highly proficient in dealing with customers and staff at all levels
• Excellent verbal and written communication skills
• Self-motivated
• Problem solving skills and solution oriented.
• Flexibility
• Ability to multi-task and cope under pressure.
• Commitment to personal and team goals
• Ability to apply business rules and processes.
• Good negotiating skills
• Team Player
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Self-disciplined and ability to work under pressure
• Self-motivated and desire to excel
• Analytical and organized
• Attention to detail
• Professional and organized

Knowledge and Skills

Knowledge and Skills
Monitoring and Evaluation
Performance Standards
Target Achievement
Feedback and Coaching
Correction of Errors
Reporting
Process Improvements
Address Queries and Complaints

Personal Attributes

Communicates effectively - Contributing dependently

Plans and aligns - Contributing dependently

Self-development - Contributing dependently

Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. DEADLINE TO APPLY: 13 January 2026

Our commitment to transformation

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.