Customer Resolution Specialist

Date: 24 Jan 2025

Location:

Midrand, Gauteng, ZA

Company: Sanlam Group

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Minimum Qualification Required

•   Grade 12/Standard 10/NQF 4
•   Complaints Resolution Analyst
•   Tertiary qualification will be beneficial
•   RE Qualified (Ability to give clients advice)
•   FAIS qualification – or working towards FAIS qualification

Minimum Experience

• Minimum 2 years’ experience in the Short-Term Insurance Industry with a deep understanding on how to service,
clients.
• Proven track record of great service attitude

Deliverables include, but will not be limited to

•   Must be highly proficient in dealing with clients at all levels
•   Organised
•   Professional
•   Self-disciplined
•   Self-motivated
•   Analytical
•   Desire to excel
•   Good attendance record
•   Problem solving skills and solution oriented
•   Intermediate knowledge Microsoft Excel
•   Ability to multi-task and cope with pressure
•   Attention to detail
•   Excellent administrative skills
•   Good communication skills / well spoken
•   Able to work flexible hours
•   Customer focus
•   Active listening skills
•   Results oriented
•   Team work
•   Follow up – (must be able to establish procedures to monitor that which has been promised and delivered)
•   Proficient in English. Vernacular an advantage
•   Extensive knowledge on vehicles advantageous.
•   Extensive knowledge in Marketing advantageous

Knowledge and Skills

Customer Service

Reporting and Administration

Quality, compliance and accreditation

Business processes

Services knowledge

Personal Attributes

Communicates effectively - Contributing dependently

Decision quality - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing dependently

Customer focus - Contributing dependently

Drives results - Contributing dependently

Collaborates - Contributing dependently

Being resilient - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 31 January 2025.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.