Front Office Advisor_Legal Recoveries Administrator

What will you do?

Up for a new challenge and feel you can make a difference? The Claims Legal Department is looking for a proactive and detail-oriented individual to join us as a Front Office Advisor. This pivotal role serves as the engine room of our legal process, ensuring that every claim is accurately validated, investigated, and routed for success from the moment it reaches the department.

Role Purpose

The Legal Recoveries Administrator is responsible for the initial "gatekeeping" and validation of legal claims. You will be tasked with determining the viability of a case by analyzing merits and motor collision law, conducting deep-dive investigations/interviews, and utilizing tracing tools to locate third parties. Your goal is to ensure only valid, high-potential matters proceed, while professionally managing rejections for those that do not meet the necessary legal or merit-based criteria.

What will make you successful in this role?

Minimum Qualification Required

•    Grade 12/Standard 10/NQF 4
•    A relevant tertiary qualification (Law, Paralegal, or Short-Term Insurance) is highly beneficial.
•    Experience in investigative interviewing or tracing is an advantage.

Minimum Experience

•    Minimum 1 years’ experience in a Short-Term Insurance (STI) environment.
•    1 Year experience in handling Motor Claims merits and/or Legal Recoveries.
•    Experience in investigative interviewing or tracing is an advantage.

Deliverables include, but will not be limited to

•    Claim Validation & Rooting: Speedily assess incoming legal claims to determine validity and route them to the correct specialist teams.
•    Merit Analysis: Apply sound knowledge of Motor Vehicle Collision law and the Apportionment of Damages Act to evaluate the strengths and weaknesses of a claim.
•    Rejection Management: Attend to "no-proceed" matters by clearly communicating rejections to stakeholders based on lack of merit or legal standing.
•    Investigative Interviews: Conduct professional interviews with clients, witnesses, and third parties to gather critical evidence and clarify accident descriptions.
•    Tracing & Lead Following: Utilize specialized tracing tools and digital footprints to locate third parties and uncover leads essential for the legal process.
•    Efficiency Standards: Ensure all "Front Office" actions meet strict service quality standards and internal SLAs to prevent bottlenecks.
•    Stakeholder Liaison: Maintain professional communication with brokers, clients, and internal departments regarding the status of initial investigations.

Competencies Required

•    Analytical Thinking: Ability to dissect complex accident scenarios and identify liability accurately.
•    Investigative Mindset: Naturally curious with a "detective" approach to following leads and finding information.
•    Legal Literacy: Strong understanding of motor collision law and the Apportionment of Damages Act.
•    Conflict Resolution: Ability to handle difficult conversations, particularly when delivering claim rejections.
•    Effective Communication: Excellent verbal and written skills for reporting and interviewing.
•    Time Management: Ability to "root" claims speedily without sacrificing quality in a high-pressure environment.
•    Tech Savvy: Proficiency in using tracing software and internal claims management systems.

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 20 August 2026. 

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