Head: Claims & Legal

Date: 15 Jun 2026

Location:

Midrand, Gauteng, ZA

Company: Sanlam Group

Who are we?

Miway is a direct financial services company passionate about service excellence, convenience, and delivering superior value to our clients. Our vision is to be a world‑class direct financial services business that offers a complete range of services under one convenient umbrella – all managed online.
We believe that our success is driven by our people. With the right talent on board, we will continue to grow and empower our clients to live with confidence, free from worry, and at peace with life’s “what‑ifs”.
Our values underpin everything we do: Energy, Freedom, Accountability, and Attitude.
The ideal candidate is bold, solutions‑oriented, and aligned to Miway’s core values. If you have a positive attitude, enjoy a challenge, treat colleagues with respect, and focus on solutions rather than problems, Miway is the place for you.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The Head of Claims & Legal will head up the Claims & Legal team to oversee effective operations within Broker, Direct and Digital Claims for Personal and Business Insurance. This includes managing partner relations and improving loss ratio initiatives.

Areas of Responsibility:

Managing average claims cost and value chain
Ensuring call centre service levels
Service delivery to clients and brokers
Managing MANEX
Operational reporting for Broker and Direct Claims
Formulating department strategy
Continuous improvement and efficiencies
Managing relationships with service providers
Regulatory compliance
Process optimisation
Tracking TCF outcomes
Budget decision-making within mandate

Minium Requirements

Minimum Qualifications:

Grade 12
Relevant tertiary qualifications will be advantageous.

Minimum Experience:

Senior management experience in managing claims teams and Legal Recoveries and Liabilities Experience teams.

Knowledge and Skills:

Business unit efficiency
Call centre operations
Budgeting and audit management
Employee management

Competencies

Leadership ability
Relationship management
Problem solving
Strong implementation ability
Communication at executive level
Decision making
Planning and organisation
Negotiation skills
Customer focus

Personal Attributes

Strategic contribution
Decision quality
Business insight

Core Competencies

Innovation
Customer focus
Results driven
Collaboration
Resilience

Knowledge and Skills

Manages Operations procedures and processes including SLA's

Monitoring work procedures, preparing work schedules and expediting workflow.

Execute the required corporate governance and risk management

Employee management and leadership

Budgets and expense controls/reporting

Personal Attributes

Organisational savvy - Contributing strategically

Balances stakeholders - Contributing strategically

Plans and aligns - Contributing strategically

Optimises work processes - Contributing strategically

Core Competencies

Cultivates innovation - Contributing strategically

Customer focus - Contributing strategically

Drives results - Contributing strategically

Collaborates - Contributing strategically

Being resilient - Contributing strategically

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.