Intermediate Scrum Master

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Date: 19-Jul-2021

Location: Midrand, Gauteng, South Africa

Company: Sanlam Group

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

Our department’s purpose is to deliver working software, that adds business value, daily. 
 
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company. 
 
The department is grouped into various teams who handle various sections of the business. The teams are self-organising and given autonomy to decide how best they add value to the projects and the company. We also have a flat structure in place which means that we are all equally responsible for the role our department plays and how we add value to the business. Even though some individuals are asked to take on more or alternative responsibilities, as the need arises, we do not promote classic titles like “team lead” or “team manager(s)”. 
 
The flat-structure fuelled with autonomy over purpose creates a fast-paced environment where a big part of the culture is being able to problem solve using whatever information and tools are available at the time. Although we support learning and celebrate failures, we prefer individuals who are self-driven and nothing in our department is “someone else’s problem”. 
 
In line with an agile principle, we take our level of technical excellence seriously. We place a vast amount of emphasis on coding standards and quality and strictly adhere to them. All our code is reviewed by the whole department to promote knowledge sharing. Our testers are empowered to make the final decisions on whether acceptance criteria are met. Regression and automation testing are critical in being able to deploy multiple times a week.  
 
Teams are not built around individual superstars. Even though we require team members to have adequate working experience and a healthy attitude towards growing skills and participating in our industry; we would prefer individuals who are more team orientated and who would be comfortable participating in our own cultural and environmental growth activities.  

What will make you successful in this role?

  • At least four (4) years of working experience in fulfilling a Scrum Master role for one or more software development teams - within an active Agile environment (applying the Agile mindset). 
  • A valid, active and preferably renewable Scrum Master certification.

Deliverables include, but will not be limited to

  • Coaching 2-3 mature projects teams or PODs on Agile values and practices. 
  • Assisting self-organising project teams or PODs to remove impediments. 
  • Facilitating the flow of work without coercion, assigning, or dictating the work while promoting cross-functionality. 
  • Supporting Product Owners, especially on grooming and maintaining the product backlog and their relationships with Stakeholders. 
  • Support teams through servant leadership styled approaches and leading by example. 
  • Guide/coach/mentor the development team to take on the responsibilities of the process and the ownership of the product 
  • Ticket & issue management with Jira (and other Atlassian products); this includes general administration of boards, and managing / updating tickets with sessions like backlog grooming and standup. 
  • Release-Plan and Roadmap coordination with versions/releases, release notes, feedback to stakeholders on, metrics, feature deployment and alignment with project (Epic level) expectations. 
  • Facilitating a value-adding (business value) conversation and approach to prioritisation to ensure alignment with greater organisational needs. 
  • Continuously develop your expertise by actively seeking and incorporating feedback, and following external trends and best practices. 
  • Contribute to the knowledge building of the entire team by actively sharing insights and success stories.
  • Continuously research and share insights into world standards and best practices.

Competencies Required

  • Knowledge or experience with frameworks such as SCRUM, KANBAN or XP. 
  • Skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, increasing transparency and creative thinking. 
  • A “toolbox” of techniques and processes ready to fill the gaps left in the Scrum approach (example: various reporting strategies, retrospective formats, etc.). 
  • Knowledge of using ticketing tools, such as JIRA. 
  • Comfortable and able to facilitate teams and session remotely. 
  • A friendly, transparent, and driven attitude. 
  • A valid work permit for South Africa if you are not a South African citizen.

Knowledge and Skills

Knowledge of scrum principles
Product development process knowledge
Agile methodology
Sprint methodology and project management
Reporting and administration

Personal Attributes

Interpersonal savvy - Contributing dependently
Decision quality - Contributing dependently
Plans and aligns - Contributing dependently
Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Deadline to apply is 6 August 2021

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.