Motor Assessing Administrator

What will you do?

The field assessor assesses damaged vehicles to identify and record the extent of the damage. This includes assessing safety systems, deciding whether to repair, replace and estimating approximate costs and timeframes for required repair.

This role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle). The assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members. 

What will make you successful in this role?

Minimum Qualification Required

• Matric (Grade 12) or equivalent qualification

Minimum Experience

• Administration Experience of 1 Year +
• Effective communication skills both verbally and written.
• Basic excel experience
• Preparing Reports
• Database Maintenance and administration

Deliverables

Repair Costing and Data Management

• Conduct initial repair calculations and assist assessors with calculation finalization, verifying factors such as labour rates, discounts, and adherence to repair panel utilization (e.g., Warrantees, BEE compliance).
• Process all Repair Calculation Requests (RC Requests) received from the Motor Body Repairer (MBR), ensuring documentation is in line with the MBR Service Level Agreement (SLA).
• Accurately process manual repair calculation requests, adhering to standard internal procedures.
• Perform administrative functions related to Audatex, including data entry and preparing calculations for assessor approval.
• Process data related to Change of Repairer requests and Claims Payments.

Compliance and Operational Support

• Ensure rigorous compliance with all standard operating procedures (SOPs) and internal protocols within themotor assessing team.
• Assist in identifying trends and collecting data that may inform recommendations for continuous processimprovement and controls.

• Assist with MBR complaints and queries, ensuring the agreed solution is followed through and documented.
• Ensure all necessary steps are taken to mitigate any risk of customer dissatisfaction during the costingprocess.
• Maintain comprehensive knowledge of the complete end-to-end process regarding a motor claim and theassociated repair process.

Stakeholder Liaison and Administration

• Liaise effectively with repairers, suppliers, and service providers to ensure relevant, accurate, and timelyfeedback is given where required.
• Ensure all processes are followed when engaging with internal and external stakeholders, consistently actingwith fairness, integrity, and professionalism.
• Adhere strictly to agreed turnaround times (TATs) for all administrative and processing tasks to ensurecustomer satisfaction.
• Ensure that all relevant statistics and reports are updated timeously and with absolute accuracy

Competencies

• High level of attention to detail and accuracy is crucial.
• Strong Problem-Solving Skills and an Analytical thinker with strong conceptual skills.
• Ability to work comfortably and effectively under pressure and deliver on tight deadlines.
• Ability to work independently and as a collaborative part of a team

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

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