Premium Collection Specialist

Date: 9 Apr 2026

Location:

Midrand, Gauteng, ZA

Company: Sanlam Group

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

Responsible for providing daily, weekly and monthly MIS reports. Duties include compiling and presenting divisional and functional reports, data trend and analysis. Ensures month end runs are accurate and timeous, support clients with regard to ad-hoc reports and queries. The incumbent has a complete and clear understanding of the database. Responsibilities include the co-ordination and management of changes to the MIS database, the streamlining of MIS reports and process across the business.

What will make you successful in this role?

Minimum qualifications required
• Matric (Grade 12) – essential
• Diploma or Certificate in (advantageous):
o Business Administration
o Finance
o Insurance
• Solid Understanding of DebiCheck
• Solid Understanding of premium collection strategies
• Understand reconciliation processes
• Proficient in Microsoft functionality – Excel, word etc

Minimum experience
• 2–5 years’ experience in:
Insurance premium collection
Premium collection administration or policy administration
• Insurance Premium Collection Administration:
Minimum 2–5 years’ experience in collections administration, data analysis, or a similar quantitative role
• Industry expertise:
Experience within Short-Term Insurance or the broader Financial Services sector (advantageous)
• Analysis experience:
Proven ability to interpret and analyze premium collection data
• SQL:
Basic working understanding

Key deliverables and responsibilities

Premium Collection Processing
• Manage daily, weekly, and monthly premium collection processes
• Resolve premium allocation and reconciliation queries
• Maintain accurate system notes and customer interaction records
• Ensure full compliance with regulatory and internal policy requirements
• Collaborate with finance, policy administration, and customer service teams
• Identify collection and payment issues early and resolve with minimal impact to clients and the company
• Ensure all process documentation is current, accurate, and relevant
• Interpretation of premium collection strategies
• Reconciliation of collected premiums and reporting thereof

Reporting Delivery and Implementation
• Analyze existing legacy reports and optimize them for efficiency
• Drive standardization across the business to ensure consistency in performance metrics
• Set up, maintain, and administer collections reporting processes

Stakeholder Management
• Build and maintain strong relationships with internal stakeholders
• Act as a trusted advisor to ensure BI and reporting outputs meet strategic requirements
• Proactively identify trends, performance anomalies, and commercial opportunities
• Translate insights into clear, impactful reporting and presentations for executive audiences

Core Competencies and Skills

• Strong communication and negotiation skills
• Excellent customer service orientation
• High attention to detail and accuracy
• Ability to handle difficult conversations professionally and empathetically
• Strong time management and follow-up skills
• Results-driven with a compliance-focused mindset

Behavioral Attributes

• Strong willingness to learn new technologies and adapt to a dynamic, data-driven insurance environment
• Self-motivated
• High ethical standards and integrity
• Effective time management and organizational skills
• Team-oriented, collaborative mindset
• Strong problem-solving orientation

Knowledge and Skills

MIS Database

MIS reports

Data trends and analysis

Data Governance

Service delivery

Personal Attributes

Interpersonal savvy - Contributing independently

Plans and aligns - Contributing independently

Decision quality - Contributing independently

Optimises work processes - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing independently

Collaborates - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Cultivates innovation - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 30 April 2026.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.