Private Lines Investigator

What will you do?

The Investigator role is a pivotal, field-based role within our organization, responsible for the rigorous,objective investigation of high-complexity insurance claims. Serving as the primary link between the orporate claims department and the physical site of an incident, the Investigator plays a critical role in  
upholding the integrity of our insurance products and protecting the company against financial leakage.This position is specifically designed to handle a diverse portfolio encompassing Personal Lines (homeowners, motor vehicle, and high-net-worth assets). The successful candidate will be expected to operate independently, maintaining a high degree of mobility and professional discretion.

What will make you successful in this role?

Minimum Qualification Required 

• Grade 12 / SAQA Accredited Equivalent (Essential)  
• VDQ (Vehicle Damage Quantifier) Qualification (Preferred)  
• Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)  

Minimum Experience  

• 2 - 4 years’ work experience in the following (Advantageous):  
• Workshop / Motor Industry experience  
• Front line/client relationship experience in a panel beating  
  environment.  
• Practical panel beating, spray painting, mechanical and electrical experience.  
• Assessing experience at a short-term insurer  
• Estimating in a panel beating environment  

Deliverables include but will not be limited to

Operations Management & Field Mobility  

• Manage the daily assessment schedule across the designated GP area to ensure maximum efficiency and compliance with turn
  around-time (TAT) targets.  
• Carry out operational tasks by following established processes, ensuring all site visits and assessments are accurately logged.  
• Make fair, honest, and accurate cost-related decisions through the vehicle claim lifecycle at the point of assessment.
•  Accurate quantification, identification, and validation of vehicles based on physical inspection  

Customer Service  

• Provide a quality service to customers  
• Dealing with complex queries and investigating and resolving customer problems.  
• Consistently provide service in accordance with the pre-agreed service and functional standards.  

Client & Customer Management (External)  

• Help manage clients by carrying out standard activities and providing support to others.  
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).  
• Effectively build, maintain and manage relationships with service providers and customers.  

Continuous Improvement  

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous  
  improvements.  
• Conduct workload activities in most efficient and cost effective manner.  

Personal Capability Building  

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as  
• well as formal and informal training and coaching.  
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.  
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.

Compeencies Required

• Strong knowledge of vehicle repairs and insurance industry standards.  
• Excellent communication and negotiation skills.  
• Ability to work in a fast-paced environment and meet deadlines.  
• Strong analytical and problem-solving skills. 

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply : 08 September 2026

Our commitment to transformation