Senior Industrial Engineer

Date: 17 Apr 2026

Location:

Midrand, Gauteng, ZA

Company: Sanlam Group

Who are we?

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

About the role

Department: Data Intelligence and Governance Group
Reporting To: GM: Operational Business Intelligence
Location: Kosmosdal (Hybrid)

What will you do?

The Senior Industrial Engineer is responsible for leading and driving process optimisation, operational efficiency, and continuous improvement initiatives across the short-term insurance value chain.

This role focuses on diagnosing complex business problems, designing scalable and efficient processes, and embedding performance management practices that improve cost efficiency, service delivery, and customer outcomes. Working closely with operations, underwriting, claims, call centre, finance, and technology teams, the role ensures that business processes are aligned to strategic objectives and are fit for a high-volume, regulated insurance environment.
You will play a key role in applying industrial engineering principles, data-driven analysis, and change management practices to support sustainable operational excellence.

Minimum Requirements

Qualification Required

• Bachelor’s Degree in Industrial Engineering or a related quantitative discipline.
• Postgraduate qualifications or certifications in Lean, Six Sigma, or Business Process Management are advantageous.

Minimum Experience

• 6+ years’ experience in an Industrial Engineering, Process Engineering, or Business Optimisation
role.
• Proven experience within Short-Term Insurance, Financial Services, or a comparable regulated,
high-volume service environment.
• Demonstrated experience leading large-scale process improvement and operational efficiency
initiatives.
• Experience working in complex, cross-functional operational environments.

Deliverables

The Senior Industrial Engineer will be a key contributor in improving operational performance and delivery across MiWay. Key deliverables include:

• Process Optimisation: Analyse, design, and implement end-to-end process improvements across underwriting, claims, contact centre, and supporting functions.
• Operational Efficiency: Identify and implement opportunities to reduce cost-to-serve, improve turnaround times, and increase throughput.
• Performance Measurement: Define and implement process performance metrics, capacity models, and productivity measures aligned to business outcomes.
• Continuous Improvement: Lead and embed Lean, Six Sigma, and continuous improvement initiatives across the organisation.
• Change Enablement: Support operational change initiatives through stakeholder engagement, impact assessments, and benefits realisation tracking.

Competencies Required

• Strong understanding of industrial engineering principles, process design, and optimisation methodologies.
• Advanced analytical skills, including process mapping, capacity modelling, and root-cause analysis.
• Experience applying Lean, Six Sigma, or similar continuous improvement frameworks.
• Strong understanding of insurance operational processes and regulatory considerations.
• Ability to translate data and analysis into practical, implementable business solutions.
• Strong stakeholder management and facilitation skills across multiple levels of the organisation.

Personal Attributes

Self-development - Contributing independently
Interpersonal savvy - Contributing independently
Nimble learning - Contributing independently
Tech savvy - Contributing independently

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. DEADLINE: 24 April 2026

Our commitment to transformation

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.