General Manager - Outbound KZN

Date: 12 Nov 2025

Location:

Umhlanga, KwaZulu Natal, ZA

Company: Sanlam Group

Who are we?

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Creativity, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The General Manager will be responsible for the strategic direction and operational management of the department. The successful individual will drive the growth of our DPL Outbound portfolios, ensure the delivery of unparalleled service, and lead a high-performing team. The ideal candidate should be a strategic thinker with a proven track record in client relationship management, business development, and team leadership. Oversees operating systems including policies, procedures, and operating structure. Establishes and implements product/service standards. Responsible for analysing operations and efficiency of the call centre. May build industry relations, communicating technologies, and operational concerns through industry networking. Also needs to obtain new campaigns from internal clients and builds the credibility of the call centre with potential clients.

Minimum Qualification and Experience

Minimum Qualifications

Grade 12/Standard 10/NQF 4
Completed NQF 6
Completed RE5
FAIS compliant (as per DOFA date)

Minimum Experience

Minimum 3-5 years General Manager experience
Must have holistic knowledge of management operations across sales and operations.
Must be proficient in both personal lines and business insurance.

Knowledge and Skills

Driving sales and profitability

Manage partnerships and communication

Strategic and Operational Call Centre control and reporting

Budgeting, expense management and audits

Management of employees

Personal Attributes

Builds effective teams - Contributing through others

Decision quality - Contributing through others

Directs work - Contributing through others

Business insight - Contributing through others

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.