Sales Affiliates Agent

Date: 8 Apr 2026

Location:

Umhlanga, KwaZulu Natal, ZA

Company: Sanlam Group

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

Under direct supervision you will be responsible in managing relationships with MiWay’s affiliate partners and converting affiliate-generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an affiliate agents you will be handling multi-channel communication, support policy queries, and contribute to sales and service excellence

What will make you successful in this role?

Minimum Qualification

Grade 12/Standard 10/ NQF 4
RE5 Certificate (As per DOFA date)
Fully FAIS Accredited (As per DOFA date)

Minimum Experience

Minimum of more than 1 year Call Centre experience
Minimum 1-3 years in the STI environment and client services experience

Key Responsibilities

Responsible for the execution of our daily and monthly targets
Ensuring that all sales budgets were met
Convert affiliate-generated leads into new insurance policy sales
Follow a target-driven sales approach aligned to MiWay’s performance expectations
Provide prompt assistance with policy inquiries, product information, and premium explanations
Creating reports and submitting to management

Competencies, Knowledge and skills

Obsessed with excellence
Able to work in a team target setting
Be resilient and able to work under pressure.
Able to overcome objections easily
Persuasion and negotiation skills
Excellent English communication
Great at timekeeping

Knowledge, Skills and Personal Artributes

Record keeping; filing and maintenance of databases
Data Collection and processing of transactions
Reporting and Administration
Quality; compliance and accreditation
Business Process
Services knowledge

Knowledge and Skills

Undertake Outbound Tele-Sales

Service inbound client queries, requests

Administration and processing

Quality, Compliance and Accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Situational adaptability - Contributing dependently

Action orientated - Contributing dependently

Persuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Customer focus - Contributing independently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.