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Sales Team Manager

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Date: 5 Sep 2024

Location: Umhlanga, KwaZulu Natal, ZA

Company: Sanlam Group

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.

Minimum Qualification Required

  • Grade 12 / Standard 10 
  • Tertiary qualification will be beneficial
  • RE 5 Certificate
  • Fully FAIS Accredited (150 Credits)

Minimum Experience

  • 2 years’ experience in a management role.  
  • 2 years sales experience
  • Short-term insurance experience

Deliverables include, but will not be limited to

•    Achieving set KPI’S set out by business.
•    Reporting on performance daily/monthly to the Line Manager
•    Data analysis, identifying and presenting viable solutions.
•    Mentor and train sales advisors
•    Creating strategic sales plans and implementation.
 

Competencies Required

Competencies Required
•    Excel
•    Word
•    Powerpoint
•    Power BI 
•    Outlook
•    Self-starter, self-motivated and self-disciplined with a proven track record
•    Sound understanding of business and business development
•    Sales target driven with an ability to see opportunity and open doors
•    Strong written and verbal communication skills
•    Practical and effective communicator, able to communicate at all levels
•    Strong service, and problem-solving skills 
•    Ability to multi-task and cope under pressure 
•    Ability to work independently and as part of a team
•    Commitment to personal and team goals
•    Creative and innovative 
•    Professionalism 

Knowledge and Skills

Drive leads and service targets
Coaching, quality and compliance
Reporting and communication
Management of employees

Personal Attributes

Decision quality - Contributing independently
Interpersonal savvy - Contributing independently
Plans and aligns - Contributing independently
Directs work - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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