System Administrator: PL Underwriting External Systems

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Date: 22-Jun-2022

Location: Cape Town, Western Cape, South Africa

Company: Sanlam Group

What will you do?


Santam’s Underwriting and Reinsurance department has a position available in its Personal Lines Underwriting Systems department for a Systems Administrator (External Systems) who will be based in Bellville.

What will make you successful in this role?


This position calls for a high-calibre individual whose responsibilities will include  the following amongst others:

  • Design, Test and Implement the Santam Personal Line products on External Systems.
  • Management and upkeep of Personal lines systems and processes 
    • e.g. rating and excess tables, security measures, renewal processes and other life cycle events.
  • Apply any changes in wording and product that needs to be implemented.
  • General administrative duties and project management.  
  • Query and escalation management.
  • Some level of travelling will be required for the purpose of managing project delivery and stakeholder relationships.

Qualification and Experience


  • Minimum Grade 12 
  • FAIS compliant (30 credits on NQF level 4 – Personal Lines) 
  • Good understanding of Santam’s Personal Lines business (including PolicyCenter) 
  • 3 - 5 years’ experience with regards to  short term insurance underwriting (Preferably Personal Lines)
  • Intermediate to Advanced level of understanding and working knowledge in MS Office
  • Experience in third party insurance systems, products and set-up
  • Experience in project management principles and methods
  • Familiar and Experienced in Agile methods and application

Knowledge and Skills


  • Must be results orientated, deadline driven and a self-starter
  • Ability to work independently and operate under pressure
  • Good analytical and problem solving skills and abilities
  • Excellent oral and written communication skills in English (required) and Afrikaans (advantageous)
  • Natural and keen interest in technical set-up’s and infrastructure technology (thus how the back-end operates that supports user interfaces)
  • Short term insurance product and underwriting knowledge (Preferably Personal Lines)
  • Knowledge of general insurance and industry principles 
  • Working knowledge of MS Office and any other ticket and workflow management system  
  • In-depth knowledge of Santam’s in-house insurance systems (Preferably Personal Lines) 
  • Working Knowledge of any external 3rd party short term insurance system
  • Working knowledge of Jira Service desk, Confluence, Automation testing principles  
  • Writing and reporting
  • Analysing
  • Applying expertise and technology




  • Cultivates Innovation
  • Client Focus
  • Drives Results
  • Collaborates
  • Flexibility and Adaptability
  • Reporting
  • Systems Testing
  • Quality Assurance
  • Relating and networking

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Who are we:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.


Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.


At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the


Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.