Date: 12-Jun-2019

Location: Durban, KwaZulu Natal, South Africa

Company: Sanlam Group

What will you do?

The purpose of this position is to determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

What will make you successful in this role?
  • Receiveing instruction from Claims Service Consultant (appraisal notes & docs).
  • Checking completion and correctness of document and policy conditions.
  • Planning routes for claims, make arrangements and contact client.
  • Identifying what is required and outstanding from client.
  • Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
  • Assessing risk to provide recommendations to underwriting.
  • Appointing specialist resources if required.
  • Interacting with the police, weather bureau etc. to assess merit.
  • Comparing information collected to the policy requirements and claim details presented.
  • Determining equivalent replacement and determine risk.
  • Deciding and negotiating on replacement/cash/claims card.
  • Authorizing repairs/cash settlement.
  • Writing Claims Report and updating the central claims file.
  • Handle and resolve clients/broers complaints in a timely and fair manner.
  • Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and
  • Ensuring effective and continuous communication with all stakeholders.
Qualification and Experience
  • Matric (Grade 12) with Mathematics
  • Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
  • Certified Fraud Examnier qualification advantageous
  • Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
  • OR
  • Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)
Knowledge and Skills
  • All relevant product training completed
  • Familiar with IM external systems
  • Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
  • Ability to do investigations on buildings, its contents and fire
Personal Attributes
  • Analytical thinking
  • Information seeking
  • Directiveness
  • Initiative
  • Flexibility
  • Customer Service Orientation
Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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