Claims Service Consultant: Once & Done (JG9)

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Date: 23-Jun-2022

Location: Johannesburg, Gauteng, South Africa

Company: Sanlam Group

What will you do?


Santam’s Non-motor Desktop Once and Done department have positions available for a Claims Service Consultant who will be based in Auckland Park.

Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor claims. Further responsibilities include adjudication of these claims, consulting on claims processes, and aftercare provision to clients, compiling management information and ensuring client satisfaction.

What will make you successful in this role?


  • Accountable for all claim interactions directly with the client/intermediary.
  • Responsible to determine merits, quantum, item identification, buying.
  • Responsible negotiating and settlement of claims with the insured/intermediary.
  • Responsible for communicating with the client/intermediary from beginning to end and is the one contact person for the client/intermediary.
  • Effectively manage all relevant claims tasks and claims handling process to achieve timely settlement and minimise leakage.
  • Identify, investigates and resolve any issues relating to claims in line with Santam policies and procedures such as service level agreements, standard operating procedures.
  • Handle claims efficiently, identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
  • Communicates the process from the start of the claim and acts as a contact person if the client needs additional information.

Qualifications and experience


  • Matric/ Grade 12
  • Minimum 2 years’ claims experiences
  • Must have completed the Non-Motor Electronic 
  • Assessors Development Programme (EADP)

Knowledge and Skills


  • Computer literate (MS Office Package) 
  • Excellent communication skills (verbal and written) 
  • Ability to work under pressure 
  • Negotiating skills 
  • Product knowledge in short -term insurance 

Personal Attributes


  • Client Service Orientation
  • Analytical Thinking
  • Informational Seeking
  • Directiveness
  • Flexibility
  • Initiative

About the company


Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.