Business Analyst (Bellville)

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Date: 14-Jun-2022

Location: Bellville, Western Cape, South Africa

Company: Sanlam Group

Who are we?

SanlamConnect is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly.  We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients.  Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.

What will you do?

The role of the Business Analyst is to ensure the smooth and effective running the SanFin system, related processes, relevant tools and applications, the ease of use of these relevant tools, processes, and applications, as utilised by the intermediary, thus enhancing the intermediary’s experience - as well as the end-user customer’s experience. The role is also responsible to reduce and prevent any business risks associated with the use of system tools and applications by the intermediaries and to manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified or suggested. The role also manages and take ownership of allocated projects and tasks, as well as assigned resources.

What will make you successful in this role?

  • Identify & define business requirements for new business models or changes to existing models, including application requirements, Business Requirements Specification (BRS) & test cases
  • Analyse & design new business processes 
  • Define & design changes to existing processes as required & ensure integration of changes into process environment 
  • Work with the SanlamConnect Business Solutions Manco, architects, partners & other team members to define non-functional requirements (including metrics & performance goals) for the application
  • Participate in transitioning the requirements to systems analysts & designers, and ensure a clear & complete understanding of the requirements
  • Document these requirements and designs
  • Participate in quality management reviews throughout the SDLC to ensure requirements are fulfilled
  • Perform testing to ensure that business requirements have been met
  • Thorough understanding of the Sales process performed by Intermediaries.

Qualification and experience

  • Relevant diploma or degree 
  • Business Analyst qualification will be advantageous
  • At least 5-7 years related business analyst experience within the Financial Services industry
  • Financial Planning process (Financial Needs Analysis) done by intermediaries
  • Strong financial calculations background.
  • Experience in income tax, estate duty and executor’s fees calculations.

Knowledge and skills

  • MS: Office (Excel, Word, PP)
  • Sound financial services industry knowledge and understanding of the context
  • Understanding of policy services systems
  • Business and functional process specifications
  • Business/technical process mapping
  • Understanding of Financial Services sales processes
  • Basic Financial Product knowledge / Product life cycle knowledge
  • A good understanding of the system development life cycle 
  • Financial needs analysis tools knowledge and experience

Personal attributes

  • Action orientated
  • Focus on quality
  • Communicates Effectively
  • A technical (systems) mindset
  • Conceptual and analytical thinking abilities
  • Able to influence and gain commitment from stakeholders and partners
  • Quality and accuracy orientation
  • High adherence to work standards
  • Structured, organised, and good planning
  • Able to work with data complexity (especially financial and accounting data)
  • Adaptable and flexible to change
  • High energy levels and action orientation
  • Excellent communication skills (verbal and written)
  • High regard for continuous improvement, growth, and self-development

Core competencies

  • Customer Focus
  • Cultivates Innovation
  • Drives Results
  • Collaborates
  • Being flexible and adaptable

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Closing date:  27 June 2022

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.