Corporate Facilities: Client Care Assistant

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Date: 15-Sep-2021

Location: Bellville, Western Cape, South Africa

Company: Sanlam Group

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

What will you do?

Marketing of Sanlam services by rendering of excellent  client service to both internal and external clients.

What will make you successful in this role?

  • Customer Care (receive of and personal interaction with high profile business clients) at both the main reception and the executive reception counters.
  • Handling of general enquiries.
  • Rendering of excellent client service.
  • Effective communication, listening, understanding and interpreting to meet clients’ requirements.
  • Operational responsibilities (housekeeping, applying of safety and security measurements).
  • Administrative responsibilities (e-mail, room reservations, incoming and outgoing mail)

Qualification and Experience

  • Grade 12 senior certificate
  • 2 - 5 Years frontline experience in a corporate environment
  • Outstanding attendance record
  • Willing to work shifts

Knowledge and Skills

  • Effective communication skills in Afrikaans and English with Xhosa as a third language an advantage
  • Knowledge of Sanlam 
  • Computer literate
  • Protocol/Etiquette
  • Understanding of cultural diversity
  • Customer service management 

Personal Attributes

Interpersonal savvy - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

 

The Closing date for applications is 27 September 2021

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.