SAP Security Service Delivery Lead

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Date: 09-Jun-2022

Location: Bellville, Western Cape, South Africa

Company: Sanlam Group

Who are we?

Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam.

What will you do?

As an SAP Security Service Delivery Lead, you will be responsible to oversee and maintain smooth application security support operations within the Success Factors, SAP ECC, SAP S4 HANA, Solution Manager, Insurance Analyzer, GRC, HANA Databases, and BOBJ Analysis for Office platform as a service. You will be responsible to identify business process changes and developments, or improvements required in the security area. 


What will make you successful in this role?

  • Receive, assess, allocate JIRA requests
  • Ensure adequate resource levelling in response to backlog and incoming JIRA requests
  • Supervise the SAP Security team to provide operational and technical support to SAP (Developer, Functional, Basis) teams and Business 
  • Ensure adherence to Release, Incident and SAP Change Management procedures
  • Facilitate testing for security roles as part of the change management approval process  
  • Work with process and business owners to define authorization requirements for end users 
  • Ensure audit compliance in user access and change management processes
  • Ensure alignment with SAP CoE governance procedures, and principles
  • Serve as an SAP Security subject matter expert and provide advisory and consulting services as needed
  • Work closely with GRC CoE to ensure implementation of SOD remediation activities 
  • Work with internal and external audit teams to provide audit support
  • Assist in the remediation of audit compliance related findings
  • Manage projects within the SAP Security area
  • Responsible for coordination and managing regular reviews of user’s access including privileged user logs and critical roles


  • Diploma/Bachelor’s degree , preferably in Computer Science, Information Systems or related IT Qualification
  • SAP System Security and Authorizations or SAP GRC certification is advantageous 


  • 8 years in SAP Security Service Delivery and/or SAP Security Team Lead
  • 5 years in SAP Security Technical Support
  • Involvement in 2-3 SAP Security full life cycle implementations 
  • Experience with user and role administration in SAP NetWeaver, S4 HANA, Fiori, Success Factors and BI Analysis Authorizations, and SAP License Administration


  • Technical knowledge of SAP Security and Authorization Concepts User & Role management
  • Troubleshooting complex security issues related to S4 HANA, Fiori Catalogs and Groups, Business Objects Analysis Authorizations, Success Factors and Solution Manager ChaRM
  • In depth technical knowledge of Organizational Level restrictions with security roles 
  • Advanced knowledge of planning deliverables i.e. timelines and resources
  • Advanced knowledge of SAP GRC Access Controls, Emergency Access Management and Access Risk 
  • Advanced knowledge of system change management processes preferably using JIRA or similar
  • Knowledge of SAP Modules FI, CO, MM, IM, SD, PM, HR and key Business Processes Procure to Pay, Order to Cash, Report to Close and related Workflow approval functionality 
  • Knowledge of Control and Compliance requirements, Security Audit Cycles, Segregation of Duties and Risk Remediation
  • In depth knowledge of escalation procedures and incident management within the support function

Knowledge and Skills

Assessing security risks
Security solutions
Project management
Business requirements
IT governance, compliance and quality improvements

Personal Attributes

Decision quality - Contributing through others
Interpersonal savvy - Contributing through others
Optimises work processes - Contributing through others
Plans and aligns - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing through others
Collaborates - Contributing through others
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Closing date: 22 April 2022

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.