Support Specialist

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Date: 15-Jan-2021

Location: Bellville, Western Cape, South Africa

Company: Sanlam Group

Who are we?

Sanlam Corporate Cluster comprises of the two existing businesses - Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates.  SEB CORE specializes in retirement fund administration to institutional retirement funds spread over a number of industries and services from large single employer run stand-alone funds to multi-employer umbrella funds. This business unit is also responsible for ongoing client servicing ranging from board of Trustees, Employers, Intermediaries and Employees. It is also responsible for the IT deliverables and digital strategy for Sanlam Employee Benefits. 

What will you do?

o    To support the Client Relations Managers in the delivery of client service excellence.  
o    Preparation of new business documents, agenda packs, etc.
o    Distribution of benefit statements and updating share-point accordingly
o    Actively behave in a manner required to establish, maintain and advance business and stakeholder relationships
o    Assist clients to meet their obligations in terms of Section 13A by working through monthly unconfirmed lists
o    STEP (to remind A clients to authorize in time – to avoid LPI)
o    Jump (all exits via Portal)
o    Member app – actively promote members to make use of the app
o    Preparation of meeting agendas and follow-up of action items
o    Effective handling of telephone and email queries
o    Perform to a high standard and be prepared to develop in the role
o    Undertake additional training as required to fulfill the role
o    Actively participate in internal forums, training and social events
o    Assistance with requests for additional telephone lines, laptops, etc. which must be processed via the internal SRS system

What will make you successful in this role?

 Qualification & experience 

o    Relevant tertiary financial/investment qualification
o    Minimum of 5 years relevant experience in the Employee Benefits industry
o    Good proficiency in Microsoft Office 

Knowledge and skills 

o    Knowledge of legislation applicable to the retirement fund industry
o    Previous retirement fund experience will be advantageous 
o    Certificate of Proficiency will be advantageous
o    Proficiency in MS Office (Word, Excel and Outlook)

Personal qualities 

o    Responsible with a high level of accountability
o    Excellent interpersonal and communication (written and verbal) skills
o    Client focus
o    Professional profile
o    Excellent report writing skills
o    Effective time management skills
o    Process orientated
o    Self-motivated with a strong focus on delivery
o    Conceptual thinking skills 
o    Must be able to work under pressure, Individually or as a member or a team
o    Team player
o    Innovative thinker with good problem-solving skills
o    Flexible 
o    Able to adapt to change

Qualification and Experience
Grade 12 with 5 to 6 years related experience.
Knowledge and Skills
Processing transactions and conduct simple calculations (where applicable)
Record keeping, filing and maintenance of databases
Maintain work standards and quality verification
Customer Service
Reporting and Administration
Personal Attributes
Plans and aligns - Contributing independently
Communicates effectively - Contributing independently
Decision quality - Contributing independently
Manages conflict - Contributing independently
Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.