Sales Agent : MiWayLife (Parktown, Gauteng)

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Date: 28 Nov 2023

Location: Johannesburg, Gauteng, South Africa

Company: Sanlam Group

MWL, is dedicated to supporting, growing and empowering clients with affordable, easy, and suitable insurance solutions, primarily through telephonic intermediary channels. We have approximately 120 tied agents, all dedicated to meeting the financial needs of our clients.

Miwaylife’s vision: is to establish a world-class direct financial service business that seeks to:
▪ offer its customers excellent service, superior value products, and fair treatment always;
▪ be the employer of choice; and
▪ be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry

MiWayLife’s company culture embodies “Life Insurance reimagined” with a value-based focus on Professionalism, Freedom, Attitude, Energy and Accountability. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and turn the industry on its head.

What will you do?

• Sell life insurance telephonically 
• Achieve sales targets 
• Adhere to Quality and Compliance processes to minimize business risk 
• Maintain optimal operational efficiencies based on productivity measures 
• Adapt and change to fit in with changing business operational requirements 
• Sales objection handling 
• Build and maintain good client relationships 
• Keep abreast of developments and trends in the Industry – self learning 
• Ensure commitment to the FAIS Fit & Proper qualification requirements 

What will make you successful in this role?

Qualification & experience :


  • Grade 12 qualification 
  • 2 years’ experience within a Sales Outbound Call Centre, selling long term insurance (with targets attached to the sales) 

Knowledge and skills :


  • Good understanding of Financial Services Industry related legislation and regulation 
  • Understanding of sales processes and servicing industry 
  • Outbound Sales experience is required 
  • Fluency in English and one other South African official language 
  • A clear criminal and credit record 
  • Commitment to the FAIS Act and meeting Fit & Proper qualification requirements 
  • Willingness to work overtime in order to achieve targets. 
  • Being fully computer literate. 


Personal qualities :


  • Interpersonal 
  • Planning and organizing 
  • Building and maintaining relationships 
  • Treating Customers Fairly 
  • Initiative 
  • Results Driven/Achievement orientated 
  • Continuous learning 
  • Tenacity 
  • Objection handling skills 
  • Team orientated 
  • Ability to receive and implement feedback 

Qualification and Experience

Grade 12 with 2 years related experience.

Knowledge and Skills

Undertake Outbound Tele-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing independently
Situational adaptability - Contributing independently
Action orientated - Contributing independently
Persuades - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently

Turnaround time

We are looking for Sales Agents to start on the 1st of February 2024. If your CV is shortlisted, you will be contacted for a telephonic pre-screen interview.


Due date for applications is 31 December 2023.


Please ensure that your attached CV is the most recent updated version.

Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow for further applications to be submitted after the closing date indicated.

Turnaround times:

The time taken to complete this process depends on how far you progress and the availability of managers.  

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities. 

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