IT Application Support Engineer

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Date: 04-Jun-2021

Location: Tygervalley, Western Cape, South Africa

Company: Sanlam Group

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs.  We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth.  Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?

The IT Application Support Engineer will be responsible for 1st line business support in the IT Production Support team, including writing MIS queries (SQL & DB2) and analysis of production issues.

What will make you successful in this role?

Key outcomes

The following outcomes will be expected to be achieved by the IT Application Support Engineer:
• Writing MIS queries for users
• Evaluating and sifting user requests
• Responsible for 1st line application support across Glacier systems
• Investigation of production errors / issues and recommendations
• Liaising with business and or technical representatives to ensuring the highest quality outcomes
• Perform defect logging and reporting
• Testing of production changes

Qualifications and experience

• Intermediate knowledge and experience in SQL
• Business knowledge - Relevant practical experience in the financial services industry, preferably Unit trust or Linked product industry
• Previous experience working in dynamic support environment would be to your advantage
• Understanding of common software failures and faults 

Qualification and Experience

Degree or Diploma with 2 to 4 years related experience.

Knowledge and Skills

IT process analysis and mapping
Business Requirements Definition
Process implementation, training and adherence
IT Operations and frameworks

Personal Attributes

Interpersonal savvy - Contributing independently
Decision quality - Contributing independently
Action orientated - Contributing independently
Optimises work processes - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 


Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.