Job Description
Broker QA Corrections Agent
Posting Start Date:  10/11/2026
Job Location:  South Africa

Who are we?

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Professionalism, Energy, Creativity, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you! 

What will you do?

- Handle inbound and outbound client calls professionally and efficiently.  
- Deliver service that meets and exceeds customer expectations.  
- Build and maintain positive relationships with clients.  
- Accurately capture and update information on relevant IT systems.  
-  Resolve client queries effectively and within service standards.  
- Escalate or refer queries to the appropriate department when necessary.  
- Provide accurate product information in line with company standards, protocols, and compliance requirements.  
- Ensure all client interactions are handled professionally and are customer focused.  
- Audit outsourced broker sales in accordance with the MiWay QA Scorecard.  
- Provide feedback to outsourced brokers regarding errors identified during call audits.  
- Ensure corrections are implemented on policies where errors have been identified.  
- Confirm that evidence of coaching has been provided by outsourced brokers for all agents.  
- Monitor compliance with quality assurance standards and regulatory requirements.  
- Identify trends and recurring errors and provide recommendations for improvement.

Minimum Qualification Required

  • Regulatory Exam (RE5)
  • Matric/NQF 4
  • Full FAIS Credits

Required Skills

- Above average computer literacy in MS Word and Excel   
- Above average numeric skills  
- Analytical  
- Must be highly proficient in dealing with clients at all levels  
- Excellent verbal and written communication skills  
- Bilingual  
- Attention to detail  
- Self-motivated  
- Problem solving skills and solution oriented  
- Flexibility  
- Ability to multi-task and cope with pressure  
- Commitment to personal and team goals  
- Professionalism  
- Presentable  
- Ability to apply business rules and processes  
- Good negotiating skills  
- Exposure to the broker or dealer servicing environment 

Knowledge and Skills

  • Customer Service 
  •  Team Support  
  •  Administration  
  • Quality, compliance and accreditation

Personal Attributes

- Communicates effectively - Contributing dependently  
- Plans and aligns - Contributing dependently  
- Self-development - Contributing dependently  
- Optimizes work processes - Contributing dependently  

Core Competencies

- Cultivates innovation - Contributing dependently  
- Customer focus - Contributing dependently  
- Collaborates - Contributing dependently  
- Being resilient - Contributing dependently  
- Drives results - Contributing dependently

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society