SGR: Implementation Specialist - Cape Town

About Sanlam Corporate – Sanlam Group Risk:

Our vision is to be the preferred partner to the Corporate and Public Sector by providing an impressive client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success, embracing diversity and committed to transformation.

We do this through living our values of having the courage to be bold, care, collaboration, and an intolerance for mediocrity. We are all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving remarkable things. We pride ourselves in helping our employees to realise their worth. Sanlam Group Risk (SGR) specializes in the group risk administration to Employers spread over various industries from free-standing schemes to multiple-employer umbrella funds providing all with various group risk benefits.

What will make you successful in this role?

Understanding and completing the full implementation set-up process of the following installations:

• Free-standing schemes for Employers.
• Employers under a Front Office arrangement.
• Participating Employers under Umbrella Funds.
• Entering the initial members on Inception Date of new Employers/Clients
• Testing, verifying correctness and accuracy of new risk benefits and risk rates on member level as per signed Quote and Policy before processing any bulk member uploads.
• Issue Member Benefit Statements on Inception Date as per SGR agreement.

The implementation of maintenance performed on operating system. Examples include:

• Risk benefit insurance amendments to existing business - add/remove or change current risk benefits with risk rates implication.
• Convert existing client/employer to other product arrangement within SGR.
• Risk benefit changes with annual revision of rates.
• Testing and verifying correctness and accuracy of new risk benefits and risk rates on member level after each system change per Employer.
• Legislation changes that require risk benefit changes.
• Overall maintenance to any fields which forms part of the scheme set-ups on system level.
• The ability to analyze and access supporting documentation used in the implementation setup process and to identify any development or improvement areas.

Understanding of operational and implementation functions on operating system. Examples include:

• Monthly contribution process
• Annual Rate Revision process
• Death and Disability Claim calculations
• Medical Underwriting
• Upload of member data
• Member Group Transfers
• Member Benefit Statements

Key Responsibilities:

• Analyze and investigate any exceptions regarding risk products or processes when dealing with     new and existing clients.
• Complete implementation process of risk benefits on Employer (Scheme) Level after verification of acceptance documentation and quotes.

• Adhere to Client’s needs and expectation before finalizing the full risk benefit structure linked to each client.

• Verify scheme risk benefit structure on operating system as part of the Implementation process.
• Testing processes of risk benefit cover and risk rates on member level before doing bulk upload of members
• Resolve problems identified through testing of data including benefit & cost structure on member level taking the Rules/ Policies and business concessions into account.
• Issue Member Benefit Statements for new clients where required.

Key Responsibilities (continues) :

• The management of service level agreements of tasks which were allocated and the responsibility to keep all stakeholders informed as required.
• Deliver work of high quality and quantity.
• Provide technical support to any specialist.
• Recording of all tasks received on our monthly reporting tool.
• Validate the daily and monthly reporting on our different applications.
• Testing of new developed scheme set-up related functionality.

Qualification and Experience:

• Matric with Mathematics and or Accounting (minimum C symbol)
• A Minimum of 4 to 6 years’ experience in Group Risk environment with knowledge of the new business process.
• Strong numerical and analytical ability.
• Knowledge of different Group Risk Products and working on the MIP GLR operating system.
• Experience of the detailed implementation process linked to the different SGR risk product range.

Knowledge and Skills:

• Overall good knowledge of the financial services industry and group risk insurance.
• Good understanding of the different group risk benefit insurance available to Employers for their employees.
• Sound knowledge of products, processes, and services in the overall Group Risk environment.
• Good understanding of IT systems.
• Understanding of Sanlam Group Risk Policies, Fund Rules, different Group Risk Products, and legislation linked to the implementation process.
• Computer Literacy (MS Office). 

Behavioral Competencies:

• Analytically/conceptually strong understanding of Fund Rules, policies, and Group Risk Benefits.    
• Strong attention to detail and proactive attitude.
• The ability to identify risk areas in existing processes.
• Strong ability to organize and prioritise as part of time management.
• Ability to work accurately and independently.
• Excellent communication skills both written and verbal.
• Proactive individual and self-starter.
• Good problem solving and decision-making skills.
• Innovative and demonstrates initiative.
• Good customer services orientation
• Good interpersonal skills and teamwork
• Ability to perform well under pressure and meet deadlines.
• Resilient to adjustment in standard processes.

Core Competencies:

• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing demanding situations.
• Plans and aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.

Turnaround time:

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to Transformation:

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.