Career Opportunity

This career opportunity is available at Santam Namibia for a Service Consultant for the Commercial Lines department, who will be based in Windhoek, Namibia.

What will you do

To support the retention and servicing of existing business within Santam operations by actively engaging with senior brokers and key client companies. The role involves promoting sales in collaboration with brokers and financial institution leads, as well as providing ongoing support to brokers. Responsibilities include responding to quotation requests, processing amendments to existing policies, and actively promoting Santam’s product offerings to drive business growth and client satisfaction.

What will make you successful in the role

The candidate will be expected to perform (but not limited to) the following duties:

• Provide comprehensive broker support, requiring an in-depth understanding of diverse products and broker needs.
• Manage complex broker requests, including processing orders, resolving inquiries, and handling complaints.
• Offer guidance, mentorship, and training to junior or less experienced team members.
• Act as the first point of contact for customer and broker queries.
• Liaise with internal and external stakeholders to provide updates, feedback, and resolution of queries.
• Coordinate activities such as scheduling and information requests through effective communication and collaboration.
• Build and maintain strong working relationships within the team and across departments.
• Resolve routine operational issues using established checklists and procedures.
• Exercise sound judgement and make discretionary decisions within company policies and under management guidance, considering risk exposure.
• Communicate underwriting decisions and policy updates to intermediaries.
• Foster and maintain positive broker relationships to ensure broker satisfaction and retention.
• Prepare and deliver accurate insurance quotations.
• Drive business retention efforts and contribute to the company's profitability targets.
• Negotiate policy renewals with intermediaries and brokers.
• Monitor high-value claims and apply appropriate screening measures.
• Prepare underwriting documentation, including endorsements, new policies, and amendments.
• Assist in account analysis to support underwriting and sales strategies.
• Provide support with claim queries and premium confirmation requests

Qualifications and Experience

• Pass mark in Grade 11 or 12 (minimum 22 points)
• Bachelor degree in a field of study like Commerce, Business, Finance, Economics or any tertiary qualifications
• Insurance related qualification and experience preferable.
• Two – four years’ experience in a similar role.
• Namibian citizenship

Foreign qualifications must be submitted with an evaluation report from the Namibia Qualification Authority (NQA).

Knowledge and skills

• Ability to generate limited solutions to customer expectations.
• Build good customer relationships by delivery of promise.
• Required to be assertive.
• Advanced knowledge of underwriting, review policy, check clauses and requirements
• Advanced knowledge of products, application and interpretation of policies.
• Understanding of relevant customer support systems and processes related to short term insurance products

Competencies

• Delivering results and meeting client expectations
• Customer Service Orientation
• Information seeking
• Adapting to continuous change
• Performance under pressure
• Problem Solving Abilities
• Planning and organising
• Exceptional negotiations skills
• Following instructions and procedures
• Excellent Verbal and writing Communication skills

Who we are

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions, including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!