Business Analyst (Bellville/Centurion)

About us

Sanlam Corporate forms part of Sanlam Life and Savings Cluster which offers retail and corporate lifeinsurance, health and investment products in South Africa. Our vision is to be the preferred partner toCorporate and Public Sector by providing an awesome client experience and comprehensive solutions thatenable the financial resilience and prosperity of those entities and their employees. We tap into over 100yearsof expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financialconfidence for our members. We enable our clients to make better retirement and risk decisions today throughdetermined and passionate thought leadership and best-in-class people, innovative products and provenprocesses all designed to help people live a better life tomorrow.
We believe in creating and cultivating a positive, energised working environment that gives every individual theopportunity to achieve success by embracing diversity and growing our talent. We do this through living ourvalues of having the courage to be bold, care, collaboration and an intolerance for mediocrity. We’re all aboutbuilding strong, lasting relationships with our employees. We know that you have hopes for your future –yourcareer, your personal development and of achieving awesome things. We pride ourselves in helping ouremployees to realise their worth and live with confidence.

Key responsibilities

• Takes the lead on key strategic projects to understand business requirements.
• Determine, map and document 'AS-IS" processes and then define "To-Be" processes.
• Leads business engagements and works closely with all stakeholders across IT and business to ensurethat the business needs are defined and that the most appropriate solution is selected and implemented.
• Works in an agile environment to determine and deliver epics, features and user stories.
• Maintains the agile backlogs accordingly.
• Defines business cases as required.
• Defines and executes test cases and facilitates business acceptance testing.
• Active member in delivery/agile sprint - Epic/Feature/user story articulation and delivery.
• Coaches junior business analysts.
• Lead strategic projects and stakeholder engagements.
• Work within an agile environment, contributing to the determination and delivery of epics, features, and user stories.
• Maintain agile backlogs in collaboration with the Product Owner to ensure alignment with project objectives.
• Lead stakeholder management efforts, fostering strong relationships with clients to ensure a customer-centric approach.
• When needed by the Agile team, create, and execute, unit as well as end-to-end testing
• When needed by the Agile team, Participate in design and peer reviews.
• When needed by the Agile team support production deployments and performance testing.
• Ensure quality by supporting coding and architectural standards and thorough unit testing.
• Utilise Jira to create detailed tickets, tracking and managing requirements throughout the project lifecycle.
• Conducting knowledge-sharing sessions.
• Collaborate with cross-functional teams to gather requirements, analyse data, and contribute to the continuous improvement of business processes.
• Participate in design and peer reviews.
• Process engineering
• Design, implement, and optimize existing processes.
• Design or refine new and existing processes to streamline operations.
• Create detailed process maps, workflows, and documentation.
• Assess and implement automation solutions, leveraging IT tools to simplify repetitive tasks and enhance efficiency.
• Develop and present business cases, clearly outlining project scope, objectives, and potential benefits.
• Conduct training sessions for business resources, facilitating smooth transitions to newly automated processes.
• Drive change management activities, overseeing the seamless integration of automated processes into existing workflows, including Go-live communications during process deployment to production.
• Conduct comprehensive analysis, mapping AS-IS processes, defining TO-BE processes, and developing clear Process Design Documents (PDD) for effective communication and implementation guidance.
• When needed provide ongoing Business as Usual (BAU) support for production processes, addressing issues and optimising performance.
• Supports investigation and remediation of production level issues.
• Review  processes with analysts for specification/improvement.
• Present demos to business partners and stakeholders.

Qualifications and experience

⦁ Relevant tertiary qualification in IT
⦁ Relevant Development Certifications: Agile and/or BA Certifications
⦁ 10+ years hands-on lead business analysis experience across the insurance industry (preferably within Employee Benefits)
⦁ 5+ years working in an agile environment

Knowledge and skills

• Business and Data Analysis
• Business Requirements Definition
• Quality assurance
• Feasibility studies and documentation of underlying business architecture
• Governance, process and methodologies
• Expertise (spreadsheet)

Behavioural competencies

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Plans and aligns - Contributing independently
• Optimises work processes - Contributing independently

Core competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation