What will you do?

As a Business Design Consultant, you will be an internal Management Consultant providing strategic business advisory services across Sanlam Life and Savings, translating strategy into executable business designs. 

Core accountabilities include: 

• Leading and conducting strategic investigations aligned to SLS and Group priorities. 
• Shaping Target Operating Models, service offerings, business models, and value propositions. 
• Developing robust business cases, including quantified costs, benefits, and commercial viability. 
• Designing end‑to‑end changes to operating models, including processes, structures, capabilities, technology, and ways of working. 
• Facilitating strategic conversations with senior stakeholders to align on direction and design choices. 
• Supporting CX‑led innovation, digital transformation initiatives, and cross‑business integration efforts. 
• Ensuring reusability of designs, patterns, and intellectual property across SLS. 

Key Outputs 

• Assist with investigations; propose and evaluate solutions; and provide insights into strategy 
• Develop ideas into concepts to realise the strategic objectives 
• Facilitate strategic conversations where these services are required 
• Initiate, design and deliver change through the management of investigations along the change life cycle 
• Ensure that the case for change is made and decided, outcomes agreed, costs and benefits quantified and included in Business Cases 
• Define the new Service Offering in terms of customer, products, service and channels to realise the strategic intent 
• Define and design market appropriate business models, value propositions, client engagement models and new internal capabilities 
• Design, integrate and deliver changes to the Operating Model (business processes, organisation structures, interfaces, locations, external relations, information, technology) to enable the Service Offering and deliver strategic intent 
• Manage the Business Analysts and any other resources assigned to the investigation including those resources leading the IT change sub-projects 
• Assist business and technical designers in understanding design choices and business consequences of those choices and provide recommendations to preserve integrity of the overall solution 
• Lead CX focused innovation teams to create competitive and differentiated products, processes and services 
• Lead and drive innovation processes to enable Sanlam’s digital transformation strategy 
• Design and lead RFI and RFP processes  
• Ensure that investigation milestones, deliverables and outcomes are achieved 
• Assist with continuous insight development for Business Architecture standards and methods  
• Ensure reusability of models, patterns and designs 

What will make you successful in this role?

Role Requirements 

Qualifications 

• Degree or 3-year diploma, preferably business or IT related  

Knowledge and Experience 

• At least 5 years’ experience in Business Architecture and/or Management Consulting and/or leading multi-discipline change projects 
• Knowledge /experience within the Life Assurance industry (or in broader Financial Services industry) 
• Understanding of ongoing perspective of the strategic issues facing the Life Assurance/ Financial Services industry 
• Ability to articulate complex or technical concepts & issues in business terms 
• Management style that accommodates both strategic / big-picture and detail work
• Ability to manage specialist & multi-discipline resources
• Understanding of / experience in Project Management methodologies & Business/ Operating Modelling methodologies & standards. This includes both agile and waterfall delivery methodologies.
• Exposure and experience with Customer Led and Design Thinking methods 

Competencies 

• Drives innovation 
• Strong focus on meeting customer needs 
• Drives results (individually & in partnership model) 
• Collaborates & works effectively in a team 
• Flexible and adaptable 
• Contributes to team learning & development 
• Strong leadership & influencing skills 
• Challenging & questioning 
• Resilient & persistent 
• Conceptual thinker 
• Goal setting, prioritising & planning 
• Strong analytical & problem-solving ability 
• Ability to communicate effectively & clearly at Senior & Executive levels 

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Closing Date: 8 May 2026

Our commitment to transformation