CCC: Client Care Representative: General x20

Date: 15-May-2019

Location: Bellville, Western Cape, South Africa

Company: Sanlam Group

Who are we?

The Sanlam Personal Finance (SPF) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.

What will you do?

Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.

Outputs/Core Task

  • The Client Care Centre environment is divided into three divisions, a call centre a front office and an administration division that deals with all other types of communication and correspondence from our customers. 

 

  • You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s standards.

 

  • Effectively deal with all client e-mails/faxes; investigating, and ensuring resolution of client policy service enquiries

What will make you successful in this role?

Role Requirements:

 

Qualifications:

 

  • Matric/Grade 12
     
  • A tertiary qualification which can either be a Diploma or Degree from a well-recognised institution will be to your advantage.
     

Knowledge and Experience:

 

  • Policy services administration experience within a financial company is highly recommended.
     
  • Call Centre experience will be to your advantage.
     
  • Ability to communicate in these languages English, Afrikaans an African Language is requirement. 
      

Competencies:

 

  • Must have passion for customer services

 

  •  Strong communication skills

 

  •  Aptitude to identify and solve problems

 

  • Capacity to manage information

 

  •  Very good Interpersonal skills

 

  •  You must have Integrity and hold respect for others

 

  •  Computer literate

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Stage 1

Customer focus - Stage 1

Collaborates - Stage 1

Being resilient - Stage 1

Drives results - Stage 1

Turnaround time

Appointments will be made in line with the company’s transformation plan.

 

Please take note that the position is based at Sanlam Head Office in Bellville therefore interested candidates need to be available for assessments and interviews which will be based at the office mentioned above.

 

PROCESS FOR APPLYING:

  • Applicants must upload their comprehensive CVs on our website www.sanlam.co.za.  

 

Should you not hear from us 4 weeks after the closing date (31 May 2019), please assume that your application has been unsuccessful.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

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