Dynamics 365 Functional Business Analyst

What will you do?

The role involves guiding and aligning requirements with business needs, specifying and maintaining detailed business requirements, managing the backlog to support changes to the service offering, and analysing the performance of current business process models against business operational requirements. The position also entails specifying changes to close gaps while leveraging automation and AI technologies.
 

• Stakeholder Management – Engage with various stakeholders (internal and external) to align strategic requirements with business needs to transform business goals into actionable roadmaps.
• Identify & define business requirements for new business models or changes to existing models (including application requirements and any graphical user information (GUI) requirements) - produce the Business Requirements Definition (BRD) & Business Requirements Specification (BRS), prepare business use case diagrams & test cases.
• Managing Product Backlog - Creates, prioritizes, and maintains the product backlog (a list of features, enhancements, and fixes).
• Producing epic hypothesis statements, features and user stories in an agile working environment.
• Analyse & design new business processes & organisational structures to support business requirements.
• Create business process models, analyse models & identify variances from operational & performance requirements.
• Define & design changes to existing processes as required & ensure integration of changes into process environment and translate into features and user stories.
• Work with the project / product manager, architects, & other team members to define functional and non- functional requirements (including metrics & performance goals) for the application.
• Participate in transitioning the requirements & use cases to systems analysts & designers and ensure a clear & complete understanding of the requirements.
• Participate in quality management reviews throughout the BCL & SDLC to ensure requirements are met.
• Review test approach & test cases to ensure coverage of relevant business scenarios, use cases & functionality defined.
• Participate in testing to ensure that business requirements have been met.
• As subject matter expert assist with investigations, business impact & benefits analysis, & updates of the business case.
• Assist with benefit realisation review.

What will make you successful in this role?

• Matric with Mathematics
• Accredited business/systems analysis diploma
• Relevant degree will be advantageous e. g, B. Com Information and Technology 
• Relevant Agile methodology certification will be advantageous.
• D365 certification will be advantageous.

Knowledge, Skills and Experience:

• 4 years Knowledge /experience within the Life Assurance industry or broader Financial Services industry.
• Experience in using Dynamics 365 for service management, including configuration through technical development work, will be an asset.
• Business / System Analyses related experience.
• Knowledge of business & understanding of IT & ability to converse in both domains.
• Understanding of /experience with analyses methodologies, process disciplines, BCL & SDLC methodologies (Waterfall & Agile).
• Ability to articulate complex or technical concepts & issues in business terms.  
• Relationship development.
• Changes to existing (even substantial) process changes & business initiatives.
• Alliance/contract management regarding external service providers/stakeholders an advantage.
• Application of Project Management principles - co-ordination, consultation, facilitation and delivery of operational / strategic initiatives an advantage.
• Computer literacy (MS Word and Excel and MS Visio). 
• Client journey mapping will be advantageous.
• Sound knowledge of writing effective user stories and the application of the appropriate agile techniques.
• Experience with end-to-end client journey process / system automation.
• Experience with Automation Technologies e.g. Robotic Process Automation or Artificial Intelligence would be an advantage.
• Exposure to current client interfacing tools, such as WhatsApp, Chat Bots or Self- Service.
   

Competencies:

• Conceptual and Detail thinker
• Strong analytical & numerical ability
• Problem solving skills.
• Good Communication Skills

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Due Date for applications: 28 February 2025

Our commitment to transformation