What will you do?

• Manage Business Unit & Business Unit Performance
• Manage Implementation of existing & new processes, services & procedures
• Strategic Actions – Manage effective streamlining of processes
• Manage Productivity, Quality & Work-related Problems
• Manage Department Budget
• Manage Staffing Process
• Manage Individual Training & Development
• Manage Individual Performance
• Accurate reporting
• Resolution of queries on financial reports, control and authorisation accounts
• Resolve audit findings
• Complaints investigation and resolution
• Recommendations regarding exceptional claims decisions in collaboration with death claims consultants and management.
• Interaction with various departments in and outside of Business Transformation & Shared Services
• Ensure effective management of Service Level Agreements between BTSS, NUB, Distribution, Actuarial, Re-insurers, internal doctors.
• Effective communication to respective role-players.
• Focus and motivate team
• Effective Death Claims Production Centre management

What will make you successful in this role?

Qualifications:

• Grade 12 with Mathematics and/or Accountancy.
• Tertiary qualification.  

Experience / Knowledge:

• Knowledge of the Individual Life Insurance processes and products.  
• Knowledge of death claims processes will be advantageous
• 3-5 years' leadership experience in managing a team of agents
• Impact of legislation, e.g. FICA, Pension Funds Act.

Role Competencies:

• Building and Maintaining Relationships
• Communication
• Customer Service/Treating Customers Fairly
• Decision making
• Influencing/Gaining Commitment

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Closing Date: 13 March 2026

Our commitment to transformation