Product Specialist: Loyalty and Rewards (Gauteng)

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Date: 14-Oct-2021

Location: Bellville, Western Cape, South Africa

Company: Sanlam Group

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

What will you do?

This role exists in our Sanlam Reality business which focuses on the client engagement element of the group through it’s loyalty and rewards offering

What will make you successful in this role?

To be successful in this role, you will need to excel at the following:

  • Participate in the formulation of the Sanlam Reality sales and support strategy that must be executed within the SanlamConnect environment
  • Establish, nurture, and manage relationships with key stakeholders – Sanlam Reality management, SanlamConnect Manco, Intermediaries, Regional Marketing teams, and advisors
  • Lead the promotion of the Reality CVP within the SanlamConnect business (intermediaries and brokers) through effective intermediary and broker engagements – sales meetings, training, sales support.  Represent Sanlam Reality at internal and external events – conferences, promotions, activations.
  • Provide regular sales performance reporting to key stakeholders (Sanlam Reality management, Regional Executives and General Managers, Business Managers, etc), supported with tactical plans to improve and/or maintain performance levels.   
  • Provide sales support to intermediaries, brokers, and advisors to ensure that they have the necessary information and tools to promote Sanlam Reality to their clients.  

Qualification and Experience

  • Tertiary qualification, a degree in a commercial or sales discipline will be advantageous.
  • 2-5 years relationship and sales management experience, with experience in the SanlamConnect business being advantageous 
  • 1-2 years experience within the Loyalty and Rewards sector will be advantageous.

Knowledge and Skills

  • Conduct client/market research
  • Specialist product support 
  • Product enchancements 
  • Product performance tracking and measurement
  • Management of employees
  • Relationship management skills
  • Time management skills
  • MS Word, Excel, Powerpoint skills
  • Presentation skills
  • Knowledge of sales strategies and tactics
  • Knowledge of loyalty programs
  • Analysis of business and sales metrics

Personal Attributes

Business insight - Contributing through others
Financial acumen - Contributing through others
Organisational savvy - Contributing through others
Decision quality - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 


The closing date for applications is 24 October 2021

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.