Living Benefit Claims: Helpdesk Assistant

Date: 1 Jun 2026

Location:

Bellville, Western Cape, ZA

Company: Sanlam Group

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

What will you do?

Handling of queries (telephonically and/or via email) within agreed timelines.
Action and respond to all customer/client follow-up tasks within agreed timelines.
Answering of incoming calls on the Living Benefit Claims Helpdesk / Call Centre.
Making outbound calls to assist clients on a daily basis.
Engaging telephonically with clients regarding the progress of the claim.
Referring of Claims enquiries to the Claims Assessor.
Referring customer complaints to Management.
Alert management of any trends being picked up while servicing clients.

What will make you successful in this role?

Qualifications:

Matric / Grade 12
Relevant Degree or Diploma will be advantageous

Experience:

3 years’ experience in claims administration of Life insurance benefit claims.
Experience in dealing with customer complaints.
Knowledge of Life insurance Products and Benefits.
3 years previous experience in telephonic customer service or call centre environment.
The ideal candidate must be fully bilingual (English & Afrikaans - speak, read & write).

Personal qualities:

Communicates effectively (writing and verbally)Planning and organizing
Team work
Working independently
Adaptability and working in a pressurized environment

NB: The role will require overtime when needed, according to operational requirements

Knowledge and Skills

Processing transactions and conduct simple calculations

Data collection and analysis

Record keeping, filing and maintenance of databases

Maintain work standards and quality verification

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing dependently

Customer focus - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing Date: 5 June 2026

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.