Medical Division Operational Support Specialist(PG 9)

What will you do?

Job Purpose:

Provide data, administrative, and system support within the Medical division—split between operational support (HIV administration, pathology troubleshooting, underwriting enablement) and IT/data system development aligned to the Target Operating Model.

What will make you successful in this role?

Output/Core Tasks:

Key Responsibilities & Duties:

1. HIV Administration Support

•    Manage case intake and validate data for HIV-related workflows.
•    Schedule and track program activities, maintaining audit trails.
•    Liaise with internal administrators and external stakeholders.
•    Ensure compliance with ASISA standards.

2. Pathology Result Troubleshooting for Underwriting

•    Arrange for after requests on existing blood samples at Lab for policies on request from underwriters. 
•    Telephonic communication with all 8 accredited Labs regarding all Queries  on Lab results where protocol not followed 

3. Underwriting Enablement

•    Back up administrative role for underwriting support to medical team

4. Workflow Support

•    Maintain operational trackers, SLAs, and queue management systems for medical team 
•    Log and monitor exceptions to ensure timely resolution.
•    Support workflow optimization initiatives.

5. Data Quality & Governance

•    Perform routine data checks and reconciliations.
•    Maintain data lineage logs and ensure adherence to governance standards.
•    Update and manage Standard Operating Procedures (SOPs) for processes.
 

Outputs:

•    Monthly SLA Reports: % adherence to turnaround times.
•    Data Quality Audits: Error rates and reconciliation accuracy ( HIV and pathology)
•    Dashboard Utilization Metrics: Frequency and effectiveness of Power BI reports .
•    Automation Impact: Reduction in manual processing time.
•    Stakeholder Feedback Surveys: Quarterly satisfaction scores.
•    Compliance Checks: Audit results and governance adherence.
 

Role Requirements:

Qualifications and experience:

•    Bachelors degree or diploma with Life sciences
•    1 Year experience in underwriting , data and automation processes

Skills & Competencies

•    Strong attention to detail and data accuracy.
•    Knowledge of clinical terminology 
•    Proficiency in data analysis and troubleshooting.
•    Excellent organizational and communication skills.
•    Familiarity with compliance and governance frameworks (POPIA).

Core Competencies:

•    Customer focus
•    Cultivates innovation
•    Collaborates
•    Drives results
•    Being resilient

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Turnaround time

Closing Date: 3 March 2026

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation