Operations Manager

Date: 3 Mar 2026

Location:

Bellville, Western Cape, ZA

Company: Sanlam Group

Who are we?

Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.

Positions Overview

The Operations Manager is responsible for driving operational excellence across Sanlam Credit Solutions. The role ensures the smooth functioning of all platforms, effective performance management, operational reporting, risk mitigation, and the execution of strategic projects and integrations. This position plays a central role in optimising the SCS credit ecosystem and supporting business growth.

What will you do?

Key Responsibilities

Performance Management

Ensure stability, availability, and optimal performance of all SCS platforms.
Monitor daily registrations and resolve operational issues proactively.
Track platform and solution performance, identifying trends and implementing improvement actions.
Lead monthly SLA and performance review engagements with solution providers.
Manage operational relationships with partners and affiliates to strengthen performance delivery.
Review affiliate reports and ensure high data quality and performance accuracy.
Align operational capacity and performance insights with SCS and IDM marketing strategies.
Prepare and present operational insights for MANCO.
Monitor ROI of marketing activities and provide performance insights.

Reporting Management

Ensure accuracy, completeness, and quality of all operational and performance reports.
Maintain real‑time dashboards and validate data integrity.
Oversee timely production and distribution of daily, weekly, and monthly reports.
Compile and circulate the daily performance snapshot to leadership and operational teams.
Provide reporting inputs for bi‑weekly marketing meetings.
Collaborate with the Data Team to improve data accuracy, automate reporting, and enhance dashboards.

Risk Management

Participate in monthly risk meetings and provide operational risk updates.
Support implementation and tracking of operational risk mitigation plans.
Escalate overdue actions and ensure closure in line with compliance requirements.

Project Management

Lead the operational execution and coordination of multi‑stakeholder projects including:

Performance tools (coach, platform, marketing)
Operational process enhancements
Platform integrations and ecosystem system/tool integrations
Digital optimisation initiatives

Core responsibilities:

Manage project timelines and critical deliverables
Ensure cross‑functional alignment (Marketing, Data, Tech, Risk, Branch)
Drive business readiness and operational stability post‑implementation

Qualification and Experience

Relevant tertiary qualification (Business, Operations, Finance, or related field).
5+ years’ experience in an operations environment, ideally within financial services, fintech, or credit solutions.
Experience working with digital platforms and cross‑functional teams.
Strong reporting, analysis, and dashboard interpretation experience.
Proven project execution experience.

What will make you successful in this role?

Strong operational management capability
Data‑driven approach and analytical ability
Excellent stakeholder and partner engagement skills
High attention to detail and accuracy
Strong problem‑solving and critical‑thinking skills
Project management discipline
Ability to work effectively across multiple business areas

Knowledge and Skills

Monitoring work procedures, preparing work schedules and expediting workflow.

Manages Operations procedures and processes including SLA's

Employee management and leadership

Execute the required corporate governance and risk management

Budgets and expense controls/reporting

Personal Attributes

Interpersonal savvy - Contributing through others

Decision quality - Contributing through others

Plans and aligns - Contributing through others

Optimises work processes - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.