Scheme Administrator (Independant Contractor)

Who are we?

Sanlam Corporate specializes in the provision of health, consulting, risk, investment and administration services to institutions and retirement funds. Focused on meeting the unique needs of its diverse clients, Sanlam Corporate assists companies in creating and delivering customized employee benefits solutions, including the collection of premiums and communication to fund members.

Sanlam Corporate is one of the largest businesses within the Sanlam Group.  Sanlam is a leading financial services group, originally established as a life insurance company in 1918. The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and four business clusters. The corporate head office is responsible for the Groups’ centralized functions such as strategic direction, financial and risk management, marketing and communications, Group human resources and corporate social investment (CSI). The five business clusters include SA Life & Savings (Retail Affluent, Retail Mass, Sanlam Corporate), Fintech, Sanlam Investments, Sanlam Emerging Markets and Santam.

Purpose of this role?

General administration of Group Risk Schemes ensuring that all conditions in terms of the applicable policy related to premiums and member data are adhered to. Ensuring that premiums received are complete, accurate, correctly allocated and aligned to the client provided supporting member data that must be reconciled and captured onto the core administration system.

Key responsibilities

• Reconciliation and allocation of premiums to ensure accuracy and completeness
• Reconciliation and capturing of member data aligned to policy requirements
• Calculation and payment of annual broker commission
• Processing of premium refunds and administration fees
• Issuing of member benefit statements
• Administration of initial medical underwriting requirements
• Investigate and respond to general client enquiries

What will make you successful in this role?

Minimum requirements

• Matric with a C - symbol in either Mathematics or Accounting is essential
• At least 2 - 3 years knowledge of the Group Risk business relating to premium administration; member data management and medical underwriting processes
• Strong numerical and analytical ability

Knowledge and skills

• Sound knowledge of products, processes and services in the Group Risk environment
• Computer literacy (Microsoft Office)
• Understanding of rules and policy regulations with regards to schemes/funds
• Advanced Excel skills is a requirement
• Experience on MIP workflow system will be advantageous

Core competencies

• Cultivate Innovation - by creating new and better ways for the organisation to be successful
• Client Focus - Building strong customer relationships and delivering customer-centric solutions
• Drives Results - Consistently achieving results, even under tough circumstances
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Resilience - Rebounding from setbacks and adversity when facing difficult situations

Behavioural competencies

• Team player
• Excellent communication skills
• Proactive individual and self-starter
• Good problem solving and decision-making skills
• Ability to use initiative
• Good customer services orientation
• Good planning and organizational skills
• Ability to work to deadlines and results driven
• Demonstration of living the company’s values- being transparent, passionate and innovative

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.