Senior Application Support Analyst

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Date: 22-Jun-2022

Location: Bellville, Western Cape, South Africa

Company: Sanlam Group

What will you do?

The IT Support team at Sanlam Collective investments requires a Senior Application Support analyst to complement the existing support team who are responsible for the day-to-day tasks associated with supporting, maintaining, monitoring, and enhancing the key business systems. These systems include but are not limited to the bulked correspondence solution, the outsourced partner interfaces (SCION), the SCI data warehouse, and the SCI CRM system. The analyst will be assigned as the responsible analyst (Product Owner) for specific business systems, and the backup analyst for other business systems. The role will include both planned work (Projects) and responsive work. (Incidents and support requests). The role will include occasional after hours work and may include standby responsibilities. 

What will make you successful in this role?

  • Performing impact assessments on BAU changes and support requests received from business, clients and vendors.
  • Gathering information and analyzing user requirements for business process improvements and system enhancements.
  • Writing business and functional specifications for business process and/or system enhancements.
  • Engaging with outsourced partners to complete requirement specifications and impact assessments.
  • Integration analysis, data analysis, dash-boarding and reporting specifications.
  • Engage with Project Business analysts in order to provide post-project implementation support to business 
  • Work with key stakeholders to ensure business requirements, rules and controls are documented and signed off.
  • Facilitate regular forums where the backlog of work is prioritized by key stakeholders.
  • Participate in formal application change control processes.
  • Participate in formal incident management processes with both internal and external (Outsourced) teams.
  • Contribute to the evaluation and improvement of the strategic and operational elements of the IT Support Process
  • Act as a source of leadership and guidance for the IT support team.

Qualification and Experience

  • Matric and Relevant IT tertiary qualification
  • A formal Business Analysis certification
  • Minimum of 10 years’ experience in a similar role
  • Collective Investment Schemes experience is essential
  • Experience with tax reporting would be beneficial.
  • BI Experience would be beneficial
  • Experience in System Analysis and Design would be beneficial



  • Strong working knowledge of administrative business processes, data environment analysis and reporting analysis is essential.
  • Ability to write SQL queries to an intermediate level.
  • Ability to perform process mapping and design.
  • Ability to compile test plans and test cases.
  • Ability to transfer knowledge to users, trainers and peers.
  • Strong facilitation skills for meetings, workshops and forums.
  •  Ability to package and present analysis with recommendations to management and executive teams.



  • Strong attention to detail.
  • Proactive approach.
  • Customer Focused 
  • Cultivates a culture of Innovation 
  • Ability to frame problems and develop solutions aligned to strategic objectives.
  • Ability to work in complex, changing environments.
  • Collaborates 
  • Being Resilient 
  • Drives results 
  • Ability to perform well under pressure.
  • Willingness to learn new systems.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensure a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.