Senior Product Designer: Retail Affluent: CX: Bellville

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Date: 13-Sep-2021

Location: Bellville, Western Cape, South Africa

Company: Sanlam Group

Who are we?

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

What will you do?


Outputs/Core Tasks:


The Senior Product Designer will assist in supporting CX multi-disciplinary teams to deliver design in production. In addition, the incumbent will support the Product Design Lead in partnering with relevant stakeholders to leverage innovative design outcomes in order to enable client and intermediary engagements and experiences to help our clients to live with confidence, be inspired and assist in guiding them towards their financial aspirations.


The key responsibilities of the role include the following:


1. Craft


  • Define interactions and services based on relevant business, technical, and design considerations.
  • Make design ideas tangible for the project team and stakeholders through visual storytelling, UX and interaction design techniques.
  • Explain and discuss design decisions eloquently, and give design feedback.


2. Project Management


  • Own the UX and Interaction Design deliverables as agreed upon during performance contracting.
  • Use a range of design methods and practices to design experiences.

What will make you successful in this role?


Role Requirements



  • Bachelor’s degree or equivalent qualification in a related field.




  • 5-7 years’ experience in the discipline of Product Design across varied users, business problems, and devices.
  • Experience in designing products and services for Financial Services institutions.




  • Knowledge in driving and applying user-centered design processes and practices to develop new products and services.
  • Knowledge of interaction models, flows and wireframes.
  • Knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes.
  • Understanding of contextual uses for experience maps, user journeys and service blueprints.
  • Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.
  • High dexterity in speed and quality with the tools of your trade.
  • Knowledge of and curiosity about technology and its impact on design solutions.




  • Communicates effectively
  • Decision quality
  • Analytical thinking
  • Cultivates innovation
  • Optimize work processes
  • Plans and aligns
  • Concern for accuracy
  • Customer focus
  • Balances stakeholders
  • Collaborates
  • Drives engagement
  • Drives results
  • Nimble learning
  • Being resilient
  • Advanced Excel skills

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing strategically
Collaborates - Contributing strategically
Cultivates innovation - Contributing strategically
Customer focus - Contributing strategically
Drives results - Contributing strategically

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 


Closing date: 27 September 2021

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.