Senior UX Writer

Date: 16 Feb 2026

Location:

Bellville, Western Cape, ZA

Company: Sanlam Group

Who are we?

Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.

Position Overview

Sanlam Fintech (SFT) is looking to fill the role of Senior UX Writer, reporting into a Head of Design. As part of the central Digital Product & Design function within SFT, the role will be responsible for working on key parts of the product experience of SFT’s digital products and channels. The role will support relevant stakeholders, leveraging innovative design outcomes to give customers confidence during any digital engagements and experiences of their financial services.

What will you do?

As a UX writer, you will be expected to:

Craft and Execution

• Lead the UX writing craft and output across Sanlam Fintech, ensuring each project deliverable is of the highest quality
• Drive UX writing consistency across multiple projects: guide the direction, supporting the design lead with stakeholders and teams within the organisation as needed
• Define and inform content based on relevant business, technical, and design considerations
• Establish best practices and standards of writing for products within Fintech
• Create standards alongside other content designers and ensure that these maintain parity
• Evolve processes and cultivate continuity across all documentation and manage its distribution. Ensure product design (and other stakeholders) are enabled to leverage key content principles and patterns across projects

Project and Team

• Provide oversight and review of individual project team's work and assume overall accountability for it
• Present, explain and discuss decisions eloquently, and give feedback and input to improve overall outcomes
• Execute UX writing tasks and maintain a high quality of deliverables
• Collaborate with UX team members including other UX disciplines, Marketing, BA’s, Product Managers and other stakeholders to understand objectives and key business outcomes, user needs and behaviours to inform overall direction and solutioning

Qualification and Experience

At least 7 years of experience in the discipline of UX writing
At least 4 years of content strategy experience
Experience working in cross-functional product teams as a UX writer is required
Experience writing for financial products and markets
Experience writing for cross-channel and cross-audience experiences

What will make you successful in this role?

• High dexterity in speed and quality with the tools of your trade
• Firm understanding of human-centred design and design thinking mindset and approaches
• Advanced knowledge of the content landscape, including but not limited to content design, content creation, content strategy, content marketing, content management and content operations
• History of tackling and solving complex interactive challenges
• Demonstrated ability to maintain attention to detail across project deliverables and management of version control
• Demonstrated advanced problem-solving skills to help establish a direction for a given project, evaluate a creative approach, brainstorm, think and respond quickly while delivering unexpected, original and innovative ideas
• Knowledge of and curiosity about technology and its impact on UX writing and design solutions
• Ability to leverage and apply research findings (both qualitative and quantitative) into both individual projects and consider these in the broader Sanlam Group context as well

Knowledge and Skills

Advanced analytics to address business requirements

Conducts research using user experience methodologies

Plans, designs and executes user testing, including stakeholder interviews, focus groups, contextual enquiry and usability testing.

Designs solutions and produces user experience outputs. Manages the user experience component of projects

Project Management

Personal Attributes

Balances stakeholders - Contributing through others

Tech savvy - Contributing through others

Plans and aligns - Contributing through others

Optimises work processes - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing through others

Collaborates - Contributing through others

Customer focus - Contributing through others

Cultivates innovation - Contributing through others

Drives results - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.