Short-term Insurance Team Manager: Sanlam Direct Cape (Bellville, Cape Town)

Date: 20 Feb 2025

Location:

Bellville, Western Cape, ZA

Company: Sanlam Group

Who are we?

Sanlam Life Ltd is one of the top financial services providers in the South African market.

We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors to realise their worth.

Our company is built on a respect for what people are worth and an appreciation for what they can become. We know that your worth is infinite and unique – and want to inspire you to realise this worth.

This is why we give each and every person who is contracted at Sanlam the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.

What will you do?

This role takes responsibility for the day-to-day management of a team of Short-term Insurance Sales Consultants in the Contact Centre. It is a first line management role that controls, manages and motivates the team of Sales Consultants including the monitoring and attainment of sales targets, staff productivity, quality and compliance adherence, staff development, training and coaching and general staff performance management and administration.

What will make you successful in this role?

Agreed set goals with team members covering performance, quality and development areas
    Apply effective motivational techniques
    Manage incentive budgets
    Focus on career and skills development of team members
    Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
    Vesting and training of new Consultants in the contact centre
    Briefing and readiness to deliver on projects and campaigns
    Drive the achievement of project and campaign targets
    Escalate call resolution and provision of project and campaign related answers
    Manage liaison with project and campaign management team
    Manage and maintain focused and highly motivated team members
    Coach and develop team into a high-performance culture
    Manage staffing needs, productivity and quality
    Monitor contribution to target (CTT) figures
    Adherence to legislation
   Manage capacity
    Manage Complaints
    Manage application of call structure guidelines

Qualification & experience

    Matric (or equivalent qualification)
    A relevant tertiary qualification will be an advantage
    Minimum of 5 years team management experience and product knowledge in life and or short-term insurance
    Minimum of at least 2 years experience in a call centre environment (Outbound)
    Previous experience of quality and business processes
    Previous sales experience with a proven track record of achieving target
    Practical experience of IR processes is critical to the role

Be willing to relocate to Cape Town

Knowledge and skills

    Vast knowledge of first line management practices
    Knowledge of contact centre systems and processes
    Business Processes and Rules
    Principles of teamwork e.g. stress management, team and individual motivation, best practices knowledge.
    Performance management knowledge - individual and group
    Dimensions of Management
    IR

Core competencies

    Being resilient - Stage 2
    Collaborates - Stage 2
    Cultivates innovation - Stage 2
    Customer focus - Stage 2
    Drives results - Stage 2

Personal Attributes

   Plans and aligns - Stage 2
    Interpersonal savvy - Stage 2
    Communicates effectively - Stage 2
    Optimises work processes - Stage 2

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

The closing date for all applications is Friday, 28th of February 2025

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable work environment as we believe these are key components to ensuring a thriving and sustainable business in South Africa.